Sourav Deb 007

SD

Looking for a job

Sourav Deb 007

@souravdeb007

I resolve customer queries and deliver clear, courteous virtual support experiences.

What I'm looking for

I'm looking to build a long-term customer support career where I can resolve customer concerns, communicate clearly, follow support processes, and contribute to a positive customer experience.

I've supported Amazon customers remotely with order queries, tracking, returns, and account-related issues, providing prompt and courteous responses while following structured support and documentation processes.

I also bring sales experience, where I engaged customers to understand their needs and share suitable product information. I communicate in English, Hindi, and Bengali, and I'm building a long-term career in customer support through problem-solving, active listening, and positive customer experiences.

Experience

Work history, roles, and key accomplishments

AM

Virtual Customer Support Associate

Assisted customers remotely with order queries, tracking, returns, and account-related issues. Delivered prompt and courteous responses to resolve concerns and improve customer satisfaction.

Customer Service Query Resolution Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

UC

University of Calcutta

Bachelor's Degree

Grade: CGPA 6.692

Graduated from the University of Calcutta in 2024 with a CGPA of 6.692.

WE

West Bengal Council of Higher Secondary Education

Higher Secondary

Grade: 70.00%

Completed Higher Secondary (Class XII) from WBCHSE in 2021 with 70.00%.

WE

West Bengal Board of Secondary Education

Secondary School Certificate

Grade: 59.28%

Completed Madhyamik (Class X) from WBBSE in 2019 with 59.28%.

Tech stack

Software and tools used professionally

X++

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

140k+ INR

Job categories

Customer Support Executive Customer Service Associate Customer Service Sales Associate Customer Success Specialist Customer Service Executive Support Executive Customer Support Agent Customer Support Representative Customer Support

Skills

Customer Service Query Resolution Verbal Communication Written Communication Active Listening Problem Solving Microsoft Office Basic Computer Applications English Hindi Time Management Collaboration Sales Customer Relationship Management

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