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Neha Khoja

@nehakhoja

I configure payment terminals, resolve merchant issues, and support sales and onboarding for payment processing clients.

India

Message

At Empire Paytech, I configure and program Clover, First Data, PAX, and Dejavoo POS terminals for merchant needs. I also integrate platforms including Fiserv, Paysafe, Maverick, and Worldpay.

I troubleshoot transaction processing, settlement discrepancies, authorization failures, and merchant record issues, while guiding new clients through installation and setup. My customer service, technical support, and sales efforts earned Employee of the Month recognition in 2024.

Previously, I supported investment clients at ICICI Prudential Mutual Fund, managed administration and social media for Excel Tutoring Center, and developed phonics lessons for students. I hold an MBA from Monroe College and am NISM certified.

Experience

Work history, roles, and key accomplishments

Current

Tech Executive

Current

Empire Paytech

Aug 2023 - Present (3 years 1 month)

Programmed and configured multiple POS systems for merchant needs, integrated platforms like Fiserv and Worldpay, and drove sales initiatives. Resolved transaction processing and settlement issues while guiding new clients through onboarding.

POS systems Clover First Data PAX Dejavoo Fiserv Paysafe Maverick Worldpay Technical Support Customer Service Sales Onboarding Troubleshooting

Administrative & Social Media Manager

Excel Tutoring Center

May 2023 - Jan 2024 (8 months)

Managed day-to-day administrative tasks and social media accounts, creating engaging content and marketing strategies. Planned activities for children, parents, and staff to enhance engagement.

Administration Social Media Management Content Creation Marketing Strategy Event Planning Technology Integration

Virtual Relationship Manager

ICICI Prudential Mutual Fund

Oct 2022 - Mar 2023 (5 months)

Guided clients as a financial advisor and portfolio manager, helping them choose suitable products and generating sales leads. Resolved complex client issues and maintained records in CRM systems.

Financial Advisory Portfolio Management Sales Customer Relationship Management CRM Investment Products Risk Assessment

Phonics Teacher

Super Whiz Kids

Mar 2021 - Aug 2021 (5 months)

Developed interactive lesson plans for phonics classes and established a reward system to manage behavior. Collaborated with parents on student progress and introduced educational activities.

Phonics Instruction Lesson Planning Classroom Management Parent Communication Educational Activities

Social Media Intern

The Brandiverse

Jul 2020 - Sep 2020 (2 months)

Suggested social media strategies and brought traffic to social media pages.

Social Media Strategy Traffic Generation

Education

Degrees, certifications, and relevant coursework

Monroe College, King Graduate School

Master of Business Administration, Business Administration

2023 - 2025

Grade: A

Pursued a Master of Business Administration at Monroe College, King Graduate School, New York, United States, from May 2023 to April 2025, achieving an A grade.

UPG College of Arts, Science and Commerce

Bachelor of Management Studies, Management Studies

Grade: 9.98 CGPI / O Grade / 92.50%

Completed a Bachelor of Management Studies (BMS) at UPG College of Arts, Science and Commerce, Mumbai, India, in May 2022, with a CGPI of 9.98 and an O grade.