Abhimaan Bhattacharya
@abhimaanbhattacharya
Technical support specialist at Revolut who assisted customers with account issues and app navigation.
IndiaWhat I'm looking for
At Concentrix, I took inbound calls and helped clients troubleshoot hardware and software issues, including network troubleshooting for connected hardware.
At Convergys, I handled inbound calls about application installation and network issues affecting application functions.
At Invanto, I supported customers through email and other social media queries. At Revolut, I assisted customers over chat with account-related issues and app navigation.
At Bakul Bastralaya and Grandsons, I handled billing, helped manage the online store and shipping queries, and provided speech training for other employees. During my internship at SimCom Technologies Ltd., I helped troubleshoot network, hardware, and software issues.
Experience
Work history, roles, and key accomplishments
Assisted customers via chat with account-related issues and app navigation guidance.
Store Manager
Bakul Bastralaya and Grandsons
Jul 2019 - Jun 2022 (2 years 11 months)
Managed billing and provided speech training to employees, while also assisting with online store management and shipping queries.
Tech Support Lead
Invanto
Nov 2018 - May 2019 (6 months)
Provided customer support via email and social media, addressing queries and resolving issues.
Technical Support Officer
Convergys
Jun 2017 - Oct 2018 (1 year 4 months)
Handled inbound calls and troubleshooted application installation and network issues related to application functionality.
Practitioner
Concentrix
Apr 2015 - Jun 2016 (1 year 2 months)
Handled inbound calls and troubleshooted hardware and software issues, guiding clients through troubleshooting steps and performing network troubleshooting on connected hardware.
Intern
SimCom Technologies Ltd.
Assisted the organization in troubleshooting network, hardware, and software issues.
Education
Degrees, certifications, and relevant coursework
NIOS
Intermediate (Class XII), General Studies
Grade: 52%
Completed Intermediate (Class XII) through NIOS in 2010 with a grade of 52%.
Sunbeam School, Varanasi
Matriculation (Class X), General Studies
Grade: 64%
Completed Matriculation (Class X) from Sunbeam School, Varanasi in 2008 with a grade of 64%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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