Looking for a job

Amit Kumar

@amitkumar86

Customer Support Executive at Edutinker/TechNodermics Smart Solutions, implementing School ERP onboarding and training school personnel.

India

Message

At Edutinker/TechNodermics Smart Solutions, I lead school onboarding and School ERP implementation, including setting up fee structures, transport data, and student records.

I work with school administrative teams to gather and structure operational data, support system access, and train school personnel. I also resolve day-to-day user queries and troubleshoot operational issues across partner schools.

Previously, I supported Capital One credit card clients at 24/7 Pvt Ltd and maintained a 98% CSAT score. My experience also includes product presentations at BYJU'S and managing project activities and team workflows at Sampou India.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Executive

Current

Edutinker/TechNodermics Smart Solutions

Jan 2026 - Present (8 months)

Lead school onboarding and ERP implementation, managing setup of fee structures, transport data, and student record uploads. Collaborate with school administrative teams to gather, validate, format, and structure essential operational data.

ERP Implementation SaaS Student Data Management Fee Structure Setup Transport Logistics User Access Control Technical Troubleshooting Client Onboarding User Training Workflow Optimization

Business Development Executive

BYJU'S

Jan 2022 - Dec 2022 (11 months)

Identified sales opportunities, delivered product presentations, and supported customer conversion and revenue growth.

Sales Product Presentations Customer Conversion Revenue Growth

Digital Executive Advisor

24/7 Pvt Ltd

Jun 2018 - Mar 2020 (1 year 9 months)

Supported US-based Capital One credit card clients, addressing complex customer queries, account management, and issue resolution. Provided digital advisory and customer support services, enhancing client engagement through clear communication.

Customer Support Account Management Issue Resolution Digital Advisory Communication Skills

Project Manager

Sampou India

Sep 2017 - Apr 2018 (7 months)

Visited schools and colleges to pitch operational optimization products to key stakeholders and administrators. Managed project activities and team workflows to guarantee on-time delivery of requirements.

Project Management Team Workflows Stakeholder Management Product Pitching