At Shift4 / Givex Canada Corp., I supported B2B customers with POS and payment-terminal setup, configuration, and troubleshooting. I helped customers onboard and adopt products while resolving issues with payment terminals and point-of-sale systems.
I handled technical support through phone, email, chat, and ticketing channels. In Odoo, I documented customer requirements, troubleshooting steps, resolutions, and follow-up actions.
At Concentrix, I managed Tier 1 escalations and complex technical cases through investigation and resolution. I supported end-user devices and operating systems, including iOS and macOS, and applied software patches and version updates.
Earlier, as a Technical Support Advisor, I diagnosed hardware, software, network, and device issues and guided customers through troubleshooting. At Redberry Restaurants - Taco Bell, I supported employee onboarding and training and handled customer concerns and operational priorities.
