Neha Galgotia
@nehagalgotia
I streamline client service operations, quality control, and resource planning across complex delivery workflows.
IndiaWhat I'm looking for
I've supported telecom delivery at SDU Telecoms, creating fibre-optics technical drawings in Lucid for clients including Telent and preparing estimates, DFEs, and case registrations through online portals.
At KPMG India, I resolved complex client queries and escalations within defined timelines. I also performed first-level quality checks and coordinated with Quality and Client Servicing teams to improve delivery workflows.
During my time at Pinkerton Corporate Risk Management, I managed Report Writers, allocated work based on individual strengths, and handled accounts for Teva Pharmaceuticals, Accenture, and Wipro.
I'm an MBA graduate with more than 13 years of experience in administrative support, client service delivery, process management, resource planning, and people management. I focus on accurate, timely delivery while helping teams meet strict turnaround times.
Experience
Work history, roles, and key accomplishments
Administrative Support Specialist
SDU Telecoms
Nov 2023 - Apr 2025 (1 year 5 months)
Developed fibre optics technical drawings on the Lucid app for clients such as Telent to facilitate accurate invoicing. Managed daily data allocation for field team whereabouts and prepared estimate sheets on online portals.
Resolved complex client queries and escalations within strictly defined timelines. Supervised quality and compliance for service delivery and performed 1st-level quality checks on reports.
Managed a team of Report Writers and oversaw client account management for prestigious organizations. Developed operational strategies and resource planning models to achieve higher output.
Education
Degrees, certifications, and relevant coursework
Punjab Technical University
Master of Business Administration, Retail Management
Pursued a Master of Business Administration with a specialization in Retail Management.
Guru Jambheshwar University
Bachelor of Business Administration, Business Administration
Completed a Bachelor in Business Administration.
University of Delhi
Bachelor of Arts, Arts
Earned a Bachelor of Arts degree.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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