Looking for a job

Abhinav Tiwari

@abhinavtiwari4

Message

I lead operations, administration, and customer service teams to improve delivery and compliance.

India

Message

What I'm looking for

I'm looking to lead operations, administration, or customer service teams where I can improve processes, strengthen compliance, manage vendors and resources, and deliver reliable service outcomes.

At Escalates Tech India, I lead a 25-member cross-functional team across support, network engineering, web development, and operations, coordinating delivery, customer engagement, rosters, equipment, and process documentation.

I've built more than 13 years of experience across Vistaar News, Sify Technologies, TCS, and Firstsource, improving administrative operations, vendor management, service-level compliance, customer support, and team training.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

Escalates Tech India Pvt. Ltd.

Mar 2025 - Present (1 year 6 months)

Led a cross-functional team of 25 members, ensuring coordinated project execution and on-time delivery. Managed customer engagement, business development, and internal process documentation.

Team Leadership Project Management Customer Relationship Management Business Development Process documentation Vendor Management ICT Equipment Management Transport Management

Assistant Manager – Operations & Administration

Vistaar News

Sep 2024 - Mar 2025 (6 months)

Streamlined administrative processes to enhance office efficiency and operational fluidity. Supervised facility services, managed travel and transport, and mentored administrative staff.

Operations Management Administration Facilities Management Vendor Management Travel Coordination Staff Mentoring And Development Process Improvement

Senior Administration Officer

Sify Technologies

Jun 2023 - Sep 2024 (1 year 3 months)

Oversaw day-to-day administrative operations including asset tracking and infrastructure management. Acted as primary liaison with vendors, managed IT hardware, and coordinated training programs.

Administration Asset Management Vendor Management Hardware Management Employee Records training coordination Compliance

Customer Service Team Lead

Tata Consultancy Services (TCS)

Jan 2012 - Jun 2023 (11 years 5 months)

Led a team of 18 customer service executives for the Ministry of External Affairs, ensuring service levels were met. Handled complex queries, managed escalations, and delivered training sessions.

Team Leadership Customer Service Escalation Management Training Compliance Event Coordination Communication Skills

Customer Service Associate

Firstsource

Feb 2009 - Nov 2009 (9 months)

Provided front-line support to Airtel broadband customers, resolving connectivity, billing, and technical issues. Logged service requests and coordinated with technical teams for timely resolution.

Customer Service Technical Support Issue Resolution Communication Skills Call Handling