Shreya Agarwal
@shreyaagarwal4
Project Coordinator at ONECOM coordinating service delivery, tracking SLA-bound workstreams and surfacing process improvements.
IndiaWhat I'm looking for
At ONECOM, I manage service-related activities from initiation through completion, coordinating sales, billing, technical and operational teams to meet agreed SLAs. I track priorities and escalations, and prepare operational reports and performance updates for management.
At TECH MAHINDRA, I managed operational workflows, maintained process documentation and prepared management reports. Earlier, at WIPRO, I supported client operations by maintaining accurate records, coordinating query resolution and preparing operational updates.
Experience
Work history, roles, and key accomplishments
Operations & Project Coordination
ONECOM
Oct 2024 - Present (2 years 1 month)
Manage multiple service-related activities from initiation through completion while ensuring timely execution within agreed SLAs. Coordinate with sales, billing, technical and operational teams to ensure smooth delivery of customer and business requirements.
Managed operational workflows and ensured activities were completed according to defined timelines and processes. Liaised with multiple stakeholders to gather requirements, clarify information and drive resolution of business queries.
Supported day-to-day client operations and ensured timely handling of service-related activities. Maintained accurate records, trackers and supporting documentation across operational systems.
Education
Degrees, certifications, and relevant coursework
PGD HRM
PGD, Human Resource Management
2022 - 2024
Pursued a Post Graduate Diploma in Human Resource Management from 2022 to 2024.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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