Neelkamal Kaur
@neelkamalkaur
Dedicated Operations Customer Expert with a passion for service excellence.
CanadaWhat I'm looking for
I am a dedicated and hardworking Operations Customer Expert with a proven track record in delivering exceptional customer service. My experience at Teleperformance has equipped me with the skills to handle high volumes of inbound calls while maintaining a customer satisfaction rating of 95% or higher. I pride myself on my ability to quickly realign tasks to meet current demands, ensuring that customer needs are always prioritized.
In addition to my role at Teleperformance, I have gained valuable experience in the food service industry as a Line Cook and Counter Staff at Earl of Sandwich and Tim Hortons. This experience has honed my ability to work efficiently under pressure, prepare multiple orders simultaneously, and collaborate effectively with team members. I am eager to learn and adapt, which has allowed me to take on various roles and responsibilities within the workplace.
Experience
Work history, roles, and key accomplishments
Operations Customer Expert
Teleperformance
Aug 2023 - Apr 2025 (1 year 8 months)
Provided technical support and handled a high volume of inbound customer service calls, resolving inquiries and delivering exceptional customer service with a 95% or higher satisfaction rating. Maintained comprehensive knowledge of company products and services, ensuring accurate and timely information delivery to customers.
Line Cook Counter Staff
Earl of Sandwich
Dec 2022 - Aug 2024 (1 year 8 months)
Prepared multiple orders simultaneously during peak periods with high accuracy, collaborating with team members to ensure maximum productivity. Demonstrated eagerness to learn and adapt new recipes, techniques, and food safety guidelines.
Line Cook Counter Staff
Tim Hortons
Sep 2020 - Dec 2022 (2 years 3 months)
Enhanced customer satisfaction by providing friendly and efficient service. Demonstrated flexibility by cross-training for different roles, enabling efficient coverage as per management needs.
Education
Degrees, certifications, and relevant coursework
LCLangara College
Diploma, Business Management
Completed a comprehensive diploma program in Business Management, gaining foundational knowledge in various business principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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