Open to opportunities

rupam rupam

@rupamrupam

Message

Results-driven customer service and operations leader with 7+ years improving teams and processes.

Canada

Message

What I'm looking for

I am seeking a role where I can lead teams, optimize operations, and improve customer experience within a collaborative, growth-focused organization.

I am a dedicated customer service and operations professional with over seven years of experience in restaurant management, remote customer support, and frontline retail roles. I have a proven track record of recruiting, training and coaching teams, meeting sales and service targets, and implementing process improvements that reduce waste and improve customer satisfaction.

I bring hands-on experience in inventory optimization, technical troubleshooting, cash handling, and scheduling, combined with strong communication and bilingual abilities in English, Hindi and Punjabi. I am organized, metrics-focused, and committed to delivering reliable service and continuous operational improvements.

Experience

Work history, roles, and key accomplishments

Restaurant Crew Member

Tim Hortons

Jan 2023 - Dec 2025 (2 years 11 months)

Handled order taking, cash handling, food preparation, baking, and inventory tasks to support efficient restaurant operations and customer service.

Cash Handling Inventory Food Preparation Customer Service POS Multitasking

Customer Service Advisor

Concentrix

Jul 2022 - Jan 2023 (6 months)

Resolved customer inquiries and provided technical support for Nissan product features, maintaining detailed interaction records and improving service metrics.

Technical Support CRM Customer Service Troubleshooting Documentation Communication

Restaurant Manager

Little Caesar's

May 2020 - Feb 2022 (1 year 9 months)

Recruited and coached a team of 15+, optimized inventory to reduce food waste by 20%, and managed daily operations to improve customer satisfaction and meet business targets.

Team Leadership Inventory Management Scheduling Customer Service Training Operations Management

Assistant Manager

Domino's Pizza

Feb 2018 - May 2020 (2 years 3 months)

Supervised shifts and supported inventory planning and performance evaluations, implemented cleanliness standards that achieved a 100% health inspection score.

Inventory Planning Food Safety Operations Training Compliance