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rupam rupam

@rupamrupam

Results-driven customer service and operations leader with 7+ years improving teams and processes.

Canada
Message

What I'm looking for

I am seeking a role where I can lead teams, optimize operations, and improve customer experience within a collaborative, growth-focused organization.

I am a dedicated customer service and operations professional with over seven years of experience in restaurant management, remote customer support, and frontline retail roles. I have a proven track record of recruiting, training and coaching teams, meeting sales and service targets, and implementing process improvements that reduce waste and improve customer satisfaction.

I bring hands-on experience in inventory optimization, technical troubleshooting, cash handling, and scheduling, combined with strong communication and bilingual abilities in English, Hindi and Punjabi. I am organized, metrics-focused, and committed to delivering reliable service and continuous operational improvements.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Capilano University logoCU

Capilano University

Associates of Arts and Science, Biology

Completed an Associates of Arts and Science degree with a major in Biology, covering foundational coursework in biological sciences.

Tech stack

Software and tools used professionally

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