Nedra Lafi

I am a highly adaptable customer service specialist with strong experience in high-volume, cross-cultural environments, delivering consistent FCR and CSAT results across phone, chat, and email channels. I have resolved complex issues for international customers, coordinated high-volume reservations, and handled critical passenger complaints on international flights with calm, effective service recovery.

My background includes cabin crew work at an international airline and roles in customer support and hotel reservations, where I demonstrated expertise in multilingual communication, data management, and technical troubleshooting using reservation and CRM systems. I bring proven conflict de-escalation skills, attention to data security and privacy, and the ability to collaborate with diverse teams to ensure prompt resolution and excellent customer outcomes.