KEman Mukhtar

I've supported Hilton guests across phone, email, and digital channels, managing reservations, modifications, cancellations, VIP requests, group bookings, and quotations. I achieved a 100% Voice of Customer score for three consecutive months while resolving concerns and promoting loyalty programs and hotel services.

My experience also includes sales and customer care roles at RGH, Resta Call, and Ultatel, where I qualified leads, maintained client records, handled orders and inquiries, scheduled appointments, and identified sales opportunities. I bring fluent English, native Arabic, active listening, and a consistent focus on service excellence.