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Ndukeabasi Akpan

@ndukeabasiakpan

Customer Support Representative trained at Digital Witch Support Community, using Zendesk and HubSpot to resolve tickets and manage customer workflows.

Nigeria

Message

What I'm looking for

I'm seeking a customer support role like the Community Phone role, where I can use Zendesk and HubSpot, apply my sales and customer service experience, and work flexible shifts within the 9 AM to 9 PM EST window.

At Digital Witch Support Community, I developed hands-on proficiency in Zendesk by working through ticket-resolution workflows, managing knowledge bases, and configuring macros.

I used HubSpot to manage customer relationship lifecycles, including creating contacts, logging companies, and managing forms.

I also coordinated internal communications and project workflows using Slack and ClickUp, and explored Zapier integrations to streamline repetitive administrative tasks.

In independent sales and customer relations work, I handled apparel and agricultural product sales, identified upselling opportunities, resolved customer issues, and maintained client relationships.

Experience

Work history, roles, and key accomplishments

Sales & Customer Relations Representative

Independent

Drove end-to-end sales processes across multiple physical and agricultural product lines, negotiating with retail partners and direct consumers. Identified upselling opportunities and maintained long-term client relationships through proactive communication.

B2C Sales Client Onboarding Negotiation Upselling Customer Relationship Management Communication Skills

IT Support & Customer Service Trainee

Digital Witch Support Community

Developed proficiency in Zendesk by navigating ticket resolution workflows, managing knowledge bases, and configuring macros. Managed customer relationship lifecycles using HubSpot and coordinated internal communications with Slack and ClickUp.