Uchenna Ozougwu

I’m a dedicated and customer-focused Customer Support Agent with 1+ year of experience delivering excellent service in fast-paced environments. I resolve customer issues, manage inquiries, and improve customer satisfaction using CRM and support tools, while maintaining strong customer relationships to support business growth.

In my role at Digital Witch Tech, I responded to customer inquiries via email, chat, and phone in a timely manner. I resolved customer complaints and provided effective solutions, managed support tickets in Zendesk and Freshdesk, and maintained accurate records of customer interactions to keep service consistent and reliable.

I also support growth through lead generation and follow-ups using Apollo and Pipedrive, contributing to lead conversion through effective communication. I’ve improved customer response time and satisfaction rates, handled high-volume support requests with minimal escalation, and worked closely with internal teams to continuously improve the customer experience.