During the Digital Witch IT Support Training Program, I collaborated with fellow trainees on simulated customer service scenarios using Zendesk, Freshdesk, Intercom, and HubSpot.
I responded to mock customer queries, resolved issues, and tracked interactions to support service delivery. I also practiced live chat, email, and ticket management.
When scenarios involved complex issues, I practiced escalating them. I collected and relayed user feedback to help improve the customer experience.
I used HubSpot, Asana, and Trello for task and workflow management, supporting coordination and timely issue resolution. Instructors gave me positive feedback for professionalism, attention to detail, and team collaboration.
