Lilian User

I’m a customer-focused, detail-oriented professional with strong communication skills and hands-on training in customer service. I enjoy handling inquiries, resolving issues, and delivering friendly, reliable support that keeps clients satisfied.

Through my customer service training experience, I supported real client interactions across calls, email, and chat. I demonstrated problem-solving in fast-paced situations, managed complaints professionally, and kept tasks moving with strong time management.

I’m also comfortable with administrative responsibilities that support customer journeys—such as scheduling and coordinating activities, maintaining records, and ensuring logistics run smoothly. I use Microsoft Office tools to stay organized and effective in day-to-day support work.

Beyond customer support, I’ve strengthened my coordination skills through university-level event planning. I communicated with participants and vendors, maintained records, and handled logistics efficiently, which helped me build confidence in managing responsibilities end-to-end.