Ndidiamaka Kalu

I've supported clients at Cedarmurf Integrated Services, Ltd, handling complaints, appointment bookings, scheduling, inventory monitoring, negotiations, and contract closure.

My customer service background includes high-volume sales, appointment setting, de-escalating difficult conversations, and resolving issues efficiently while following company guidelines. I focus on turning frustrated callers into loyal customers through active listening, clear communication, and professional support.

During my industrial training at Family Love 99.9 Radio FM, Umuahia, I welcomed visitors, managed telephone lines, maintained front-office records, scheduled appointments, and sold airtime, birthday, and announcement cards.

I'm goal-oriented, adaptable, and comfortable working independently or with a team. I bring a problem-solving mindset, strong interpersonal skills, and a commitment to supporting team targets and customer trust.