Rehan User
@rehanuser8
I resolve customer queries efficiently and improve satisfaction in high-volume support environments.
IndiaWhat I'm looking for
At Concentrix, I handled inbound customer queries across multiple channels, resolving issues on first contact and clearly communicating policies and solutions in high-volume situations.
I document interactions accurately, support smooth shift handoffs, and use active listening, empathy, and problem-solving to improve customer satisfaction and meet response-time targets.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Concentrix
Sep 2023 - Oct 2024 (1 year 1 month)
Responded to inbound customer queries across multiple channels, resolving issues on first contact to reduce repeat contacts. Documented interactions accurately and collaborated with team members to meet response-time and resolution targets.
Education
Degrees, certifications, and relevant coursework
Marwari College
Graduation
Completed graduation from Marwari College, Ranchi, Jharkhand.
DAV Public School
Intermediate (12th)
Completed intermediate (12th) from DAV Public School, Khalari, Jharkhand.
Ursuline Convent School
Matriculation (10th)
Completed matriculation (10th) from Ursuline Convent School, Khalari, Jharkhand.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Interested in hiring Rehan?
You can contact Rehan and 90k+ other talented remote workers on Himalayas.
Message RehanGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
