Looking for a job

ankita thakur

@ankitathakur4

Customer Service Associate at Firstsource Solutions Limited, resolving customer concerns and documenting cases in CRM systems.

India

Message

What I'm looking for

I'm eager to grow in customer experience, operations, and technology-driven roles.

At Firstsource Solutions Limited, I handled customer interactions through voice and customer-support channels, worked to resolve concerns, and maintained customer case records using CRM and company systems.

At Concentrix, I provided voice and live-chat support to international customers, assisting with queries, complaints, and service-related issues. I documented interactions in CRM tools and followed company policies and quality standards.

I'm pursuing a Bachelor of Computer Application at Amity University. My coursework covers computer applications, programming, and digital technologies for IT and business environments.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Firstsource Solutions Limited

Apr 2026 - Oct 2026 (6 months)

Handled customer interactions professionally through voice and support channels, ensuring clear communication and effective resolution. Maintained accurate records of customer interactions using CRM and company systems.

Customer Service Voice support CRM Communication Skills Problem Solving Multitasking Documentation

Customer Support Representative

Concentrix

Oct 2025 - Jan 2026 (3 months)

Provided high-quality customer support through voice calls and live chat for international customers. Assisted customers with queries, complaints, and service-related issues in a professional and empathetic manner.

Customer Support Live Chat Voice support CRM Communication Skills Problem Solving Multitasking Adaptability

Education

Degrees, certifications, and relevant coursework

Amity University

Bachelor of Computer Application, Computer Application

2023 -

Pursuing a Bachelor of Computer Application with coursework in computer applications, programming, analytical thinking, problem-solving, and digital technologies for IT and business environments.