Open to opportunities

Naya User

@nayanicole

A results-driven customer service professional with a track record of resolving enquiries, supporting large-scale events and maintaining effectiveness

Nigeria

Message

What I'm looking for

Customer specialist roles

I'm a customer service professional in Lagos, currently a Customer Service Coordinator at Ceecee Luxury, where I handle enquiries, support large-scale events, and helped drive a 12%+ rise in satisfaction. Previously, at CC&C Autos, I resolved customer issues across phone, email, and in-person channels, contributing to a 25%+ satisfaction improvement.

I've also grown a TikTok-based brand's customer engagement to £35,000+ in sales, and designed a mobile app prototype using UX principles at university.

I'm completing an MSc in Digital Marketing & Advertising at the University of Hull (BA Business Management, 2:1), with certifications from Goldman Sachs and BCG. I'm skilled in HubSpot, Salesforce, Zoho, and Excel, and most interested in roles at the intersection of customer experience, data, and marketing.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Coordinator

Current

Ceecee Luxury

Sep 2023 - Present (2 years 11 months)

Provided front-line customer service to members and visitors, resolving enquiries and contributing to a 12%+ increase in satisfaction. Supported events and community initiatives by preparing materials and information to guide and assist attendees.

Customer Service Complaint Resolution CRM Event Support Data Analysis

Customer Service Representative

CC&C Autos

Jun 2022 - Mar 2023 (9 months)

Handled customer inquiries in person, by phone, and via email, resolving issues efficiently and contributing to a 25%+ improvement in customer satisfaction. Processed orders, bookings, and account queries accurately and within agreed timeframes.

Customer Service Complaint Resolution Order Processing Record keeping