Open to opportunities

nawsheen fariha

@nawsheenfariha

Message

I resolve customer, billing, and technical issues across high-volume support environments.

United States

Message

What I'm looking for

I'm returning to full-time work and seeking a customer service, technical support, or client relations role where I can resolve customer issues, learn new systems, and own cases through closure.

I've supported customers at Atlantic Aviation, Staples, and The Body Shop, resolving service, billing, order, and technical issues in fast-paced environments.

At Staples, I diagnosed hardware and software problems by phone and in person, achieving 95% first-contact resolution against team performance standards. I explain fixes plainly, match solutions to customer needs and budgets, and built onboarding processes adopted across the team.

At Atlantic Aviation, I handled continuous inbound requests from corporate and charter clients, coordinated alternatives after service failures, and investigated billing disputes across departments and vendors.

I'm comfortable owning multiple cases through closure, maintaining accurate records, and working independently through nights, weekends, and holidays. I hold a Bachelor of Science in Computer Science and am quick to learn new systems.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Atlantic Aviation

Mar 2024 - Oct 2024 (7 months)

First point of contact for corporate and charter clients, handling inbound requests by phone and radio and resolving them in real time. Investigated and resolved billing and service disputes, and maintained accurate records.