Open to opportunities

Chad Goezaar

@chadgoezaar

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Tech support specialist with strong leadership and communication skills.

South Africa

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative team environment.

I am a self-motivated and hardworking individual with a passion for technology and a desire to learn from others. My experience in tech support has equipped me with the ability to assist clients effectively, ensuring they receive the best service possible. I thrive in team environments and have proven leadership skills that help motivate my colleagues to achieve our shared objectives.

Currently, I work at Amazon SA in the UK Support Division, where I provide technical support for various devices and applications. My previous roles at Sanlam and MWEB have further developed my skills in handling confidential information and offering support for a wide range of devices, including PCs, mobiles, and tablets. I am proficient in Microsoft Office and have a solid understanding of network functions, including FIBRE and LTE.

Experience

Work history, roles, and key accomplishments

Current

Device and Digital Support / Tech Support

Current

Amazon SA

Nov 2021 - Present (3 years 8 months)

Delivered support to clients regarding Amazon's services and devices. Provided software support for Amazon-manufactured devices and offered technical assistance for applications and video streaming across all device platforms.

Technical Support Customer Service Video Streaming Application Support

IT Support

MWEB

Jan 2017 - Jun 2021 (4 years 5 months)

Provided comprehensive IT support to a diverse client base, addressing inquiries related to services rendered by MWEB. Offered technical assistance for various devices including PCs, mobile phones, and tablets, and demonstrated strong knowledge of network functions, including Fibre and LTE.

IT Support Customer Service Technical Support LTE

Data Capturer

Sanlam Head Office

Jan 2015 - Dec 2017 (2 years 11 months)

Worked with confidential client information and assisted with various administrative tasks. Supported colleagues with their daily work to ensure smooth operations.

Data Entry Administration Confidentiality Microsoft Office Teamwork

Education

Degrees, certifications, and relevant coursework

Torque IT

NQF Level 4, Information Technology

2017 - 2017

Attained NQF Level 4 certification in A+ & N+ Information Technology. This qualification provided comprehensive knowledge in computer hardware, software, and networking fundamentals, essential for IT support roles.

Sanlam Graduate | ATRG Group

NQF Level 4, Long Term Insurance

2015 - 2015

Completed an NQF Level 4 qualification in Long Term Insurance. This program focused on the principles and practices of long-term insurance, including policy administration and client service.

High School

Matric, General Studies

2014 - 2014

Completed secondary education, achieving a Matriculation certificate. This foundational education provided a broad understanding across various subjects, preparing for further studies and professional development.