NK

Open to opportunities

Navpreet Kaur

@navpreetkaur2

Helpdesk Supervisor and customer service leader who coaches teams and improves performance with data-driven reporting.

What I'm looking for

I’m looking for a hard-working, enthusiastic team where I can deliver exceptional customer service, keep learning through training, and grow into new responsibilities. I value a friendly environment, an upbeat attitude, and clear English communication.

I’m a Helpdesk Supervisor with experience leading sales help desk agents, ensuring high performance, customer satisfaction, and adherence to company standards. I handle escalated inquiries and drive timely resolutions while keeping service delivery seamless through cross-functional collaboration.

I coach and mentor team members through regular training sessions to strengthen product knowledge, customer service skills, and sales techniques. I also monitor and analyze team performance, generating reports on key metrics like response time, customer satisfaction, and conversion rates to identify areas for improvement.

Alongside support leadership, I’ve built strong retail and customer-facing skills as a Sales Associate and Cashier, handling POS transactions, cash and credit card payments, returns, and inventory coordination while meeting monthly sales targets. I also studied computer programming at Lambton College (GPA 3.0) and have a track record of leading class projects, which reinforces my growth mindset and willingness to keep learning.

Experience

Work history, roles, and key accomplishments

RJ

Current

Sales Associate

Current

Rainbowjade Jade

Apr 2023 - Present (3 years 2 months)

Provided personalized customer service by advising clients on fine jewelry selections based on style, occasion, and budget. Handled POS transactions and returns, maintained merchandising standards, supported inventory replenishment, and exceeded monthly sales targets through upselling and cross-selling.

Customer Service POS systems Cash Handling Upselling Merchandising Supplier Coordination

BE

Helpdesk Supervisor

Bell

Apr 2022 - Jan 2024 (1 year 9 months)

Supervised a team of sales help desk agents to maintain performance, customer satisfaction, and adherence to company standards. Resolved escalated inquiries, coached team members through training, and used response-time and satisfaction metrics to identify improvements.

Team Leadership Customer Service Escalation Management Coaching performance reporting Metrics Analysis Product Knowledge Cross Functional Collaboration

SM

Cashier

Shoppers Drug Mart

Jan 2023 - Jul 2023 (6 months)

Provided customer service by greeting customers, handling inquiries, and resolving issues promptly with a focus on accuracy. Managed POS and cash handling, applied company policies for cash handling and inventory management, and supported smooth store operations.

POS systems Cash Handling Customer Service Policy Compliance Inventory Management Team Collaboration

ZA

Cashier

Zara

Jan 2022 - Dec 2022 (11 months)

Processed customer purchases quickly and accurately using POS systems while maintaining up-to-date knowledge of retail promotions. Resolved customer disputes professionally and mentored junior cashiers and new employees as needed.

Cash Handling Customer Service Dispute Resolution Product Handling Mentoring

Education

Degrees, certifications, and relevant coursework

LC

Lambton College

Computer programming

Grade: 3.0 (GPA)

Activities and societies: Leader of various class projects.

Completed a computer programming education at Lambton College in December 2020. Led various class projects and maintained a GPA of 3.0.

Tech stack

Software and tools used professionally

Gmail

HelpDesk+

Enhance

Jan

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