Krystle Stewart
@krystlestewart
Experienced customer service professional with 10+ years resolving client issues efficiently in high-volume call centers.
CanadaWhat I'm looking for
I am an experienced customer service professional with over a decade supporting high-volume call centers and retail operations; I consistently resolve client requests quickly while maintaining service standards. I have led teams, managed payroll and performance, and trained new hires to meet productivity goals.
In retail I supported backroom, merchandising, cash office and operational standards as a keyholder, ensuring smooth store operations in management absences. I hold an International Business certificate (4.2 GPA) and certifications in JHSC and Standard First Aid/CPR AED, and I bring dependable, organized, detail-oriented execution to every role.
Experience
Work history, roles, and key accomplishments
Keyholder
TJX Canada
May 2022 - Present (4 years 1 month)
Supported efficient store operations across Winners, HomeSense, and Marshalls, managing backroom, merchandising, cash office and customer flow. Assumed full accountability in the absence of management, coached associates on service programs, and enforced operational and loss-prevention procedures.
Customer Service Representative
Startek Inc.
Nov 2009 - Apr 2021 (11 years 5 months)
Handled 20–40 customer interactions daily, providing personalized phone support and accurate data entry for customer accounts. Maintained product knowledge to resolve inquiries efficiently and recorded customer information in CRM systems.
Call Center Manager
Acrobat Research
Oct 2004 - Oct 2009 (5 years)
Managed call center operations including hiring, training, payroll and weekly productivity reporting to meet quotas. Coached agents and supervisors, communicated company goals, and enforced best practices to improve performance.
Education
Degrees, certifications, and relevant coursework
Centennial College
Certificate, International Business
Grade: 4.2 GPA
Activities and societies: Graduated With Honors; JHSC Certification Part Two - Service Sector (06/2023); Standard First Aid - CPR C AED (05/2025)
Completed an International Business certificate at Centennial College, graduating with honors and a 4.2 GPA in 2003.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Interested in hiring Krystle?
You can contact Krystle and 90k+ other talented remote workers on Himalayas.
Message KrystleFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
