Open to opportunities

Krystle Stewart

@krystlestewart

Experienced customer service professional with 10+ years resolving client issues efficiently in high-volume call centers.

Canada

Message

What I'm looking for

I'm seeking a customer-service or operations role to leverage 10+ years of call center and retail experience, coach teams, improve processes, and deliver fast, respectful service in a collaborative environment.

I am an experienced customer service professional with over a decade supporting high-volume call centers and retail operations; I consistently resolve client requests quickly while maintaining service standards. I have led teams, managed payroll and performance, and trained new hires to meet productivity goals.

In retail I supported backroom, merchandising, cash office and operational standards as a keyholder, ensuring smooth store operations in management absences. I hold an International Business certificate (4.2 GPA) and certifications in JHSC and Standard First Aid/CPR AED, and I bring dependable, organized, detail-oriented execution to every role.

Experience

Work history, roles, and key accomplishments

Current

Keyholder

Current

TJX Canada

May 2022 - Present (3 years 5 months)

Supported efficient store operations across Winners, HomeSense, and Marshalls, managing backroom, merchandising, cash office and customer flow. Assumed full accountability in the absence of management, coached associates on service programs, and enforced operational and loss-prevention procedures.

Retail Operations Merchandising Customer Service Team Leadership Inventory Management Loss Prevention Visual Merchandising

Customer Service Representative

Startek Inc.

Nov 2009 - Apr 2021 (11 years 5 months)

Handled 20–40 customer interactions daily, providing personalized phone support and accurate data entry for customer accounts. Maintained product knowledge to resolve inquiries efficiently and recorded customer information in CRM systems.

Phone Support CRM Data Entry Customer Service Product Knowledge Multitasking Conflict Resolution

Call Center Manager

Acrobat Research

Oct 2004 - Oct 2009 (5 years)

Managed call center operations including hiring, training, payroll and weekly productivity reporting to meet quotas. Coached agents and supervisors, communicated company goals, and enforced best practices to improve performance.