Terry HepburnTH
Open to opportunities

Terry Hepburn

@terryhepburn

Customer service and leadership professional with 9+ years of experience.

Canada

What I'm looking for

Seeking a team-driven, high-energy work environment where I can utilize my customer service and leadership skills to drive sales growth and contribute to a striving brand.

As a dedicated and results-driven customer service and leadership professional, I bring over 9 years of experience in delivering quality customer service and driving sales growth. With a strong background in retail, I have honed my skills in communication, time management, and organization, with a proven track record of increasing employee performance and driving sales goals.

My experience as a Team Lead and Stylist at Levi's has given me the opportunity to develop my leadership skills, mentoring and training new staff, and driving daily store goals. I am confident in my ability to work well independently and as a team member, with a strong focus on empathy, compassion, and understanding of others.

I am a creative and committed individual, always looking for ways to improve processes and drive results. I am excited to bring my skills and experience to a new role, where I can continue to grow and develop as a professional.

Experience

Work history, roles, and key accomplishments

LE

Team Lead/Stylist

Levis

Oct 2018 - Jan 2022 (3 years 3 months)

Assisted with performance reviews, feedback sessions, and development plans to increase employee performance. Managed daily tasks, mentored new staff, and performed daily and nightly bag checks for theft prevention.

LC

Cashier/Levi's Stylist

Levi's Toronto Eaton Center

Jan 2018 - Oct 2018 (9 months)

Worked directly with VIP customers, managed phone calls, and handled queries efficiently and professionally.

WC

Cashier/Customer Service

Wal mart Canada

Sep 2017 - Oct 2018 (1 year 1 month)

Arranged displays of sales merchandise, maintained a high-energy store experience, and demonstrated excellent product knowledge to customers.

Education

Degrees, certifications, and relevant coursework

Terry hasn't added their education

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Tech stack

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Terry Hepburn - Team Lead/Stylist - Levis | Himalayas