Terry Hepburn
@terryhepburn
Customer service and leadership professional with 9+ years of experience.
What I'm looking for
As a dedicated and results-driven customer service and leadership professional, I bring over 9 years of experience in delivering quality customer service and driving sales growth. With a strong background in retail, I have honed my skills in communication, time management, and organization, with a proven track record of increasing employee performance and driving sales goals.
My experience as a Team Lead and Stylist at Levi's has given me the opportunity to develop my leadership skills, mentoring and training new staff, and driving daily store goals. I am confident in my ability to work well independently and as a team member, with a strong focus on empathy, compassion, and understanding of others.
I am a creative and committed individual, always looking for ways to improve processes and drive results. I am excited to bring my skills and experience to a new role, where I can continue to grow and develop as a professional.
Experience
Work history, roles, and key accomplishments
Team Lead/Stylist
Levis
Oct 2018 - Jan 2022 (3 years 3 months)
Assisted with performance reviews, feedback sessions, and development plans to increase employee performance. Managed daily tasks, mentored new staff, and performed daily and nightly bag checks for theft prevention.
Cashier/Levi's Stylist
Levi's Toronto Eaton Center
Jan 2018 - Oct 2018 (9 months)
Worked directly with VIP customers, managed phone calls, and handled queries efficiently and professionally.
Cashier/Customer Service
Wal mart Canada
Sep 2017 - Oct 2018 (1 year 1 month)
Arranged displays of sales merchandise, maintained a high-energy store experience, and demonstrated excellent product knowledge to customers.
Education
Degrees, certifications, and relevant coursework
Terry hasn't added their education
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