Open to opportunities

Navin Kataria

@navinkataria

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I build integrated marketing, CRM, and digital growth programmes for consumer brands across India and the Middle East.

India

Message

What I'm looking for

I'm looking to lead integrated marketing, CRM, growth, and customer engagement programmes where I can build high-performing teams, strengthen client partnerships, and apply AI and data-driven marketing to meaningful business challenges.

I've led integrated marketing, CRM, and digital communications programmes for brands including Colgate-Palmolive, Maaza, Asian Paints, Kurlon, Kotak Securities, Sony, Godrej, Dream11, Tata Play Binge, and iQOO.

At Ogilvy India, I scaled the Colgate-Palmolive Oral Health Movement business from ₹84 Lakhs to ₹1.23 Crores and grew its consumer database from 1.4 million to 4.7 million. I also led and mentored a 22-member team across strategy, CRM, creative, technology, analytics, and operations.

Most recently at LogicServe Digital, I led integrated digital business across India, UAE, and KSA, managing teams of 8–12 specialists and delivering 20% business growth through stronger account strategy, operational excellence, and client partnerships.

My work brings together client services, growth, culture, data, AI-enabled automation, and omnichannel customer engagement. I've contributed to award-winning campaigns recognised by Cannes Lions, APAC Effies, IndIAA, IAMAI, and Exchange4Media.

Experience

Work history, roles, and key accomplishments

Customer Success Director

LogicServe Digital

Jan 2026 - Apr 2026 (3 months)

Led integrated digital business across India, UAE and KSA, delivering strategic marketing solutions across media, CRM, analytics and digital communications. Managed cross-functional teams and delivered 20% business growth through strategic account management and operational excellence.

Integrated Marketing Strategy Digital Communication Client Relationship Management Business Growth Account Development CRM Digital Analytics Performance Marketing

Client Services Director/CRM Lead

Ogilvy India

Dec 2023 - Nov 2025 (1 year 11 months)

Led integrated CRM, digital communications and customer engagement programmes for major brands, scaling the Colgate-Palmolive Oral Health Movement business and increasing the consumer database from 1.4 million to 4.7 million. Managed and mentored a 22-member cross-functional team.

CRM Lifecycle Marketing Digital Communication Email Marketing WhatsApp Marketing Team Leadership Client Relationship Management Campaign Delivery Strategic Partnerships

Group Account Manager (Strategy & Social Media)

SoCheers

Dec 2022 - Aug 2023 (8 months)

Led integrated digital strategy and campaign execution for brands including Kotak Securities, Sony, Godrej, Dream11, Tata Play Binge and iQOO. Converted 6 out of 11 new business pitches, contributing 26% of the agency's new business wins.

Digital Strategy Social Media Marketing Campaign Execution Client Relationship Management New Business Development

OTT Content Manager

Saregama India Ltd

Jan 2021 - Dec 2021 (11 months)

Managed OTT streaming partnerships and catalogue monetisation strategy across leading music streaming platforms. Drove streaming revenue growth and led digital launch strategy for Badshah's Paani Paani, contributing to one of India's biggest music releases.

OTT Streaming Digital Distribution Content Marketing Platform Partnerships Revenue Growth Digital Strategy

Digital Marketing Manager

Phoenix Palladium

Jun 2019 - Dec 2020 (1 year 6 months)

Led integrated digital marketing for 270+ luxury and premium retail brands, driving customer acquisition, engagement and retail marketing initiatives. Planned and executed digital campaigns that contributed to increased mall footfalls and retail business growth.

Digital Marketing Campaign Management Retail Marketing Customer Acquisition Influencer Marketing Social Media

Brand Strategist

Adfactors PR

Aug 2017 - May 2019 (1 year 9 months)

Developed integrated communication strategies combining PR, digital, influencer marketing and brand storytelling. Managed strategic communications for Goa Tourism, Hyatt, Vodafone Idea and ICICI Bank.

PR Integrated Communications Digital Marketing Influencer Marketing Brand storytelling Strategic Communications

Social Media Manager

WAT Consult

Mar 2015 - Aug 2017 (2 years 5 months)

Managed integrated social media strategy and campaign execution for multiple consumer brands. Led influencer-led and content-first campaigns including Jack & Jones featuring Ranveer Singh.

Social Media Strategy Campaign Execution Influencer Marketing Content Marketing

Education

Degrees, certifications, and relevant coursework

KC College of Management Studies

Post Graduate Diploma, Advertising & PR

2012 - 2013

Post Graduation in Advertising & PR from KC College of Management Studies, Mumbai, from 2012 to 2013, with a major in Media Planning and minor in Copywriting.