Open to opportunities

Naveen Erra

@naveenerra1

Message

Skilled ServiceNow developer with 3 years of experience.

India

Message

What I'm looking for

I am seeking a challenging role in a progressive organization that values innovation and offers opportunities for professional growth.

I am a highly skilled IT professional with nearly three years of experience specializing in the ServiceNow platform as both a developer and administrator. My expertise lies in implementing IT Service Management (ITSM) solutions, particularly in ITSM modules, Service Catalog, CMDB, and Discovery. I have a proven track record of designing, implementing, and managing ServiceNow solutions that streamline IT processes and enhance operational efficiency.

Throughout my career, I have successfully collaborated with cross-functional teams to gather requirements and deliver tailored solutions that meet organizational objectives. My hands-on experience includes working on Incident Management, Change Management, and Service Catalog applications, where I have customized workflows and developed user-friendly interfaces. I am also proficient in automation testing and have a strong understanding of ITIL processes, which allows me to ensure compliance and best practices in all my projects.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Developer

Current

Zensar Technologies

Worked as a ServiceNow Developer, focusing on CMDB health, incident management, knowledge management, and service level management. Designed and implemented new functionalities using various ServiceNow scripting tools and customized applications.

ServiceNow Incident Management Knowledge Management Business Rules UI Policies

Current

ServiceNow Developer

Current

Zensar Technologies

ServiceNow Incident Management Knowledge Management Business Rules UI Policies Workflow Design

ServiceNow Developer

Vertex Services

Customized Incident, Problem, and Change management screens and designed new functionalities using ServiceNow tools. Created reports, workflows, and email templates, while also revamping the Service Portal for improved user experience.

ServiceNow Incident Management Problem Management Change Management UI Policies Business Rules Workflows Service Portal HTML SOAP

ServiceNow Developer

Vertex Services

Customized Incident, Problem, and Change management screens and designed new functionalities. Created reports, dashboards, and workflows for various ITIL processes. Revamped the Service Portal for enhanced user experience.

ServiceNow Incident Management Problem Management Change Management UI Policies Business Rules Service Portal Workflows Agile Methodology

Education

Degrees, certifications, and relevant coursework

Jawaharlal Nehru Technological University

Bachelor of Technology, Computer Science and Engineering

Studied the fundamentals of computer science and engineering. Gained expertise in various programming languages, data structures, and algorithms.

No education details provided

The provided text does not contain any education history details. It primarily focuses on professional experience, skills, and project responsibilities related to ServiceNow development and administration.