Naveen Erra
@naveenerra1
Skilled ServiceNow developer with 3 years of experience.
What I'm looking for
I am a highly skilled IT professional with nearly three years of experience specializing in the ServiceNow platform as both a developer and administrator. My expertise lies in implementing IT Service Management (ITSM) solutions, particularly in ITSM modules, Service Catalog, CMDB, and Discovery. I have a proven track record of designing, implementing, and managing ServiceNow solutions that streamline IT processes and enhance operational efficiency.
Throughout my career, I have successfully collaborated with cross-functional teams to gather requirements and deliver tailored solutions that meet organizational objectives. My hands-on experience includes working on Incident Management, Change Management, and Service Catalog applications, where I have customized workflows and developed user-friendly interfaces. I am also proficient in automation testing and have a strong understanding of ITIL processes, which allows me to ensure compliance and best practices in all my projects.
Experience
Work history, roles, and key accomplishments
ServiceNow Developer
Zensar Technologies
Worked as a ServiceNow Developer, focusing on CMDB health, incident management, knowledge management, and service level management. Designed and implemented new functionalities using various ServiceNow scripting tools and customized applications.
ServiceNow Developer
Zensar Technologies
Worked as a ServiceNow Developer, focusing on CMDB health, incident management, knowledge management, and service level management. Designed and implemented new functionalities using various ServiceNow tools and customized applications.
ServiceNow Developer
Vertex Services
Customized Incident, Problem, and Change management screens and designed new functionalities using ServiceNow tools. Created reports, workflows, and email templates, while also revamping the Service Portal for improved user experience.
ServiceNow Developer
Vertex Services
Customized Incident, Problem, and Change management screens and designed new functionalities. Created reports, dashboards, and workflows for various ITIL processes. Revamped the Service Portal for enhanced user experience.
Education
Degrees, certifications, and relevant coursework
Jawaharlal Nehru Technological University
Bachelor of Technology, Computer Science and Engineering
Studied the fundamentals of computer science and engineering. Gained expertise in various programming languages, data structures, and algorithms.
No education details provided
The provided text does not contain any education history details. It primarily focuses on professional experience, skills, and project responsibilities related to ServiceNow development and administration.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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