Open to opportunities

Sheetal Honrao

@sheetalhonrao

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Experienced ServiceNow developer with a passion for ITSM solutions.

India

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What I'm looking for

I am looking for a role that challenges me and allows for continuous learning, preferably in a collaborative environment focused on ITSM solutions.

I am an experienced professional with over 3 years of expertise in developing and enhancing ServiceNow solutions, particularly in the ITSM module. My journey has been driven by a passion for learning and a commitment to delivering high-quality service. I thrive on challenges and continuously seek to stay updated with the latest technologies.

Throughout my career, I have successfully implemented various ITIL processes, including Incident Management, Problem Management, and Change Management. My hands-on experience in creating custom applications and modules, along with my proficiency in scripting and automation using Flow Designer, has enabled me to contribute effectively to projects. I have a strong analytical mindset and excellent interpersonal skills, which help me manage multiple tasks while maintaining a focus on achieving goals.

Experience

Work history, roles, and key accomplishments

Servicenow Developer

Cognizant

Nov 2022 - Jun 2025 (2 years 7 months)

ServiceNow Developer with 3 years of hands-on experience at Cognizant, specializing in configuring and customizing IT Service Management (ITSM) applications. Proficient in Business Rules, Server-side scripting, and implementation of ITIL processes. Skilled in creating robust and scalable solutions within the ServiceNow platform to enhance business workflows and service delivery.

ServiceNow Developer

Cognizant

Jan 2021 - Present (4 years 6 months)

Developed and enhanced ServiceNow solutions within the ITSM module, focusing on Incident, Change, and Problem Management. Implemented new modules and maintained ITIL processes using the ServiceNow IT Service Management Tool.

ServiceNow JavaScript Agile Methodologies ITSM Import Sets Transform Maps ACLs Workflows Order Guides UI Policies Business Rules SLA

Education

Degrees, certifications, and relevant coursework

Mahatma Basweshwer College, Latur

Bachelor of Commerce, Commerce

Studied commerce at Mahatma Basweshwer College in Latur. Gained foundational knowledge in business and financial principles.

Dayanand College, Latur

Master of Commerce, Commerce

Completed a Master of Commerce degree at Dayanand College, Latur, affiliated with Swami Ramanand Tirth Marathwada University Nanded. Focused on advanced commercial studies and research.