apurva priyadarshi
@apurvapriyadarshi
ServiceNow Developer with expertise in client relations and process innovation.
What I'm looking for
I am a dedicated ServiceNow Developer with over four years of experience in enhancing client relations and employee experience management within the retail industry. My journey has allowed me to thrive in a fast-paced environment, where I have taken on significant responsibilities and contributed to shaping processes and best practices. I am passionate about leveraging my skills to drive innovation and improve service delivery.
Throughout my career, I have developed a strong proficiency in both server-side and client-side scripting, focusing on Service Catalog Requests, UI Policies, and Workflow Creation. My experience spans various development techniques, including business rules, script includes, and email notifications. I have successfully customized ServiceNow modules for clients in diverse sectors, ensuring that their unique needs are met with precision and efficiency.
As a certified System Administrator with multiple micro-certifications, I am committed to continuous learning and professional growth. I excel in requirement gathering, planning, and monitoring, and I am eager to bring my expertise in ServiceNow Administration and Development to a dynamic team that values innovation and quality.
Experience
Work history, roles, and key accomplishments
ServiceNow Developer
TCS
Oct 2023 - Present (1 year 8 months)
Responsible for customizing ServiceNow incident and change modules for an Insurance client. Developed business rules, client scripts, and worked on various ServiceNow functionalities including notifications and UI policies.
ServiceNow Developer
DxSherpa Technologies Pvt Ltd.
Mar 2023 - Jun 2023 (3 months)
Customized ServiceNow incident and change modules for a Telecom client. Developed business rules, client scripts, and worked on SLA, notifications, and UI policies.
Associate Software Engineer
Zenways
Dec 2019 - Oct 2021 (1 year 10 months)
Conducted development and enhancement for an Electric client, focusing on ServiceNow modules including Incident and Problem management. Managed client requirements and defect triage.
Education
Degrees, certifications, and relevant coursework
B.E. – Computer Science and Engineering
Bachelor of Engineering, Computer Science and Engineering
NIOS Board
Class XII, Higher Secondary Education
Grade: 72.8%
Completed Class XII with a percentage of 72.8%.
CBSE Board
Class X, Secondary Education
Grade: CGPA: 6.8
Completed Class X with a CGPA of 6.8.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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