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Abhishek Atule

@abhishekatule

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Passionate ServiceNow Developer with expertise in IT service management solutions.

India

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What I'm looking for

I am looking for a role that fosters collaboration and innovation, where I can leverage my ServiceNow expertise to drive impactful IT solutions and contribute to a dynamic team.

I am a dedicated ServiceNow Developer with hands-on experience in designing, building, and managing IT service management solutions. My journey in the tech industry has equipped me with the skills to streamline IT operations using tools like ServiceNow, Remedy, and HPSM. I have a strong foundation in scripting and platform customization, which allows me to create intuitive interfaces and integrate web services effectively.

At Tata Consultancy Services, I have successfully built and maintained applications on ServiceNow’s low-code platform, achieving a 20% reduction in process time and a 10% improvement in service delivery. My role involves collaborating with various teams to automate core ITIL processes, customizing modules to meet specific business needs, and enhancing user experience through thoughtful design and automation. I am committed to aligning system improvements with stakeholder expectations and delivering real solutions that drive efficiency.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Developer

Current

Tata Consultancy Services

Jul 2022 - Present (2 years 11 months)

Built and maintained ServiceNow applications, leveraging its low-code platform to improve efficiency and automate ITIL processes like Incident, Problem, and Change Management. Collaborated with cross-functional teams and clients to customize modules, manage system administration, and enhance user experience through UI configuration and workflow automation.

ServiceNow ITSM Workflow Automation JavaScript Application UI Configuration Incident Management Change Management Problem Management

Education

Degrees, certifications, and relevant coursework

Modern Education Society’s College of Engineering

Bachelor of Engineering, Mechanical Engineering

Completed a Bachelor of Engineering degree with a focus on Mechanical Engineering. Studied core principles of mechanical design, thermodynamics, fluid mechanics, and manufacturing processes.