Navaneeth Rukkanna
@navaneethrukkanna
I maintain IT infrastructure and resolve enterprise support, access, network, and endpoint issues.
IndiaWhat I'm looking for
At Agile Robots SE India, I manage IT infrastructure, servers, networks, end-user devices, Active Directory/Entra ID, and Microsoft 365 services.
I've supported global users at MRI Software and NTT Data, resolving hardware, software, VPN, email, network, and application issues while administering access, accounts, licenses, and IT assets.
Across desktop and system support roles, I've deployed corporate images, maintained Windows, Linux, and macOS environments, coordinated vendors, documented procedures, and kept day-to-day IT operations running smoothly.
Experience
Work history, roles, and key accomplishments
IT Administrator
Agile Robots SE India
Mar 2026 - Present (6 months)
Manage and maintain IT infrastructure, including servers, networks, systems, and end-user devices. Administer user accounts, access permissions, Active Directory/Entra ID, and Microsoft 365 services.
Global Helpdesk
MRI Software India Private Limited
Jan 2024 - Dec 2025 (1 year 11 months)
Provided 24/7 technical support under a follow-the-sun model, resolving hardware, software, network, VPN, and application issues via ITSM, Slack, and Teams. Administered Active Directory and managed user access, permissions, and role-based account provisioning.
Senior IT Support Engineer
NTT Data Business Solution Private Limited
Jan 2021 - Dec 2023 (2 years 11 months)
Managed user onboarding/offboarding, account provisioning, access management, and IT orientation. Provided end-user IT support for hardware, software, and network issues via in-person, remote, and ticketing systems, resolving incidents within SLAs.
System Support Engineer
Fast Tech Technologies Private Ltd
Jan 2017 - Dec 2020 (3 years 11 months)
Configured, installed, and maintained desktops, laptops, network connections, and network printers, resolving related issues. Troubleshot operating systems including Windows 7, 8, 10, macOS, and Ubuntu.
Desktop Support Engineer
Run-In IT Private Limited
Jan 2016 - Dec 2017 (1 year 11 months)
Resolved desktop, laptop, and network-related issues while maintaining system stability and efficient resource use. Provided remote support to users across multiple locations.
Education
Degrees, certifications, and relevant coursework
Bangalore University
Bachelor of Business Management, Business Management
Completed Bachelor of Business Management (B.B.M) from Bangalore University in 2016.
S. Nijalingappa Pre-University College
12th (Pre-University), Pre-University
Completed Pre-University education (12th) in 2012.
B.B.H.S
S.S.L.C, Secondary Education
Completed S.S.L.C in 2009.
Master's in Network Management (MNA+)
Master's in Network Management (MNA+), Network Management
Certification in Network Management (MNA+).
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Skills
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