Open to opportunities

davina curthoys

@davinacurthoys

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Dedicated customer service representative with strong communication skills.

United Kingdom

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated customer service representative with a passion for delivering exceptional support. My recent experience at Teleperformance involved managing customer inquiries through various channels, ensuring high levels of client satisfaction and efficient issue resolution. I pride myself on my strong organizational skills and my ability to maintain accurate records, which has been crucial in my role.

Prior to my time in customer service, I worked as a Care Assistant at Rose Lodge Care Home, where I provided compassionate care to residents, meeting their physical and emotional needs. This role enhanced my communication skills and taught me the importance of empathy in a caregiving environment. I also have experience in maintaining a sterile environment as a Cleaner during the COVID-19 pandemic, which underscored my commitment to teamwork and safety.

Experience

Work history, roles, and key accomplishments

Customer Service Representative/Advisor

Teleperformance

Oct 2023 - Present (1 year 9 months)

Delivered exceptional customer support via phone, email, and customer accounts, ensuring high client satisfaction and efficient issue resolution. Managed administrative tasks including maintaining accurate customer records, processing orders, and handling payment issues.

Customer Service CRM Systems Microsoft Office Data Entry Problem Solving Communication Skills Administrative Support

Care Assistant

Rose Lodge Care Home

Mar 2023 - Present (2 years 4 months)

Provided high-quality, person-centred care to residents, assisting with daily activities such as bathing, dressing, and feeding, and administering medication. Developed strong, trusting relationships with residents and their families, ensuring care was delivered with dignity and respect.

Patient Care Empathy Communication Skills Relationship Building Personal Care Dignity And Respect

Cleaner

Bettakleen

Sep 2021 - Present (3 years 10 months)

Maintained a safe and sterile environment in a busy medical practice during the COVID-19 pandemic, rigorously disinfecting high-touch surfaces and ensuring compliance with health and safety protocols. Managed biohazard waste with utmost care, demonstrating efficiency and teamwork under challenging conditions.

Health and Safety Waste Management Attention To Detail Teamwork Communication

Education

Degrees, certifications, and relevant coursework

The Education Village

GCSEs, General Studies

Achieved 7 GCSEs with grades ranging from 4-2, including core subjects such as Maths and English. This foundational education provided a strong base in essential academic areas.

Learning Curve Group

NCFE CACHE Qualifications, Health and Social Care

Completed three qualifications: 'Understanding the Safe Handling of Medication in Health and Social Care', 'Understanding Dignity and Safeguarding in Adult Health and Social Care', and 'Preparing to Work in Adult Social Care'. These qualifications were undertaken to facilitate a career change into the health and social care sector.

Orange Box Training

AIM Level 1 Certificate, Transport and Logistics

Completed the AIM Level 1 Certificate in Skills for Working in Transport and Logistics Industries. This one-week course enhanced qualifications for job searching and included participation in group activities to develop teamwork and communication skills.