Finley Breach

I am a dedicated customer service representative with a strong business background and a passion for helping people. My experience spans supporting customers through various channels including phone, email, and chat, where I have honed my problem-solving and communication skills. I thrive in fast-paced remote environments, utilizing digital tools to provide efficient support and enhance customer satisfaction.

In my previous role as a Customer Service Advisor at Thomas Cook, I managed high-volume customer interactions, ensuring prompt and efficient service. I provided tailored travel recommendations and assisted with booking modifications, cancellations, and refunds. My ability to resolve escalated customer issues while maintaining high satisfaction levels showcases my patience and commitment to excellence.

With a Diploma of Higher Education in Business and a strong foundation in customer support tools such as Zendesk and Salesforce, I am eager to bring my attention to detail and ability to handle complex inquiries to a role where I can make a real impact.