Michelle Webb
@michellewebb1
Compassionate customer care specialist dedicated to exceptional service delivery.
What I'm looking for
I am a dedicated customer care specialist with extensive experience in providing exceptional service across various sectors, including healthcare and support services. My journey began as a caregiver, where I learned the importance of empathy and responsiveness in meeting the needs of individuals. This foundation has shaped my approach to customer service, allowing me to build strong relationships with clients and ensure their comfort and satisfaction.
Throughout my career, I have worked in diverse roles, from a crisis support specialist empowering disabled adults to a medical assistant ensuring patient well-being in healthcare settings. My ability to troubleshoot complex problems and communicate effectively has consistently resulted in positive outcomes for clients and their families. I take pride in my detail-oriented nature and my commitment to delivering reliable and organized service.
Experience
Work history, roles, and key accomplishments
Customer Care Specialist
Totaly 247
Jul 2024 - Present (1 year)
Responded to customer inquiries across diverse service sectors, including emergency breakdowns and professional services. Successfully troubleshot complex issues to provide effective solutions. Delivered high-quality customer service to ensure client satisfaction.
Support Specialist
Glenholme Hadden House
May 2023 - Jul 2024 (1 year 2 months)
Provided compassionate support and exceptional customer service to adults with learning disabilities. Assisted individuals with essential daily living activities, including personal care and meal preparation. Cultivated strong relationships with clients and their families to tailor support effectively.
Crisis Support Specialist, D.S.P.
Options Family of Services
Aug 2022 - Mar 2023 (7 months)
Delivered crisis support and guidance to disabled adults, promoting independence and self-sufficiency. Facilitated engaging activities and social interactions to enhance quality of life and community integration. Collaborated effectively with colleagues and clients to ensure responsive and coordinated care plans.
National Certified Medical Assistant
PHC on Morro
Sep 2021 - Aug 2022 (11 months)
Served as a National Certified Medical Assistant, providing attentive service and ensuring patient comfort in a healthcare setting. Supported medical staff by managing patient intake, assessing vital signs, and handling administrative tasks. Demonstrated empathy and professionalism while addressing patient and family inquiries and concerns.
Caregiver
Self Employed
Aug 2014 - Dec 2018 (4 years 4 months)
Provided personalized care and companionship to a family member, focusing on physical and emotional well-being. Managed daily routines and medication schedules with precision and reliability. Coordinated care plans effectively through communication with healthcare professionals and family.
Education
Degrees, certifications, and relevant coursework
San Joaquin Valley College
National Medical Assistant Certificate, Medical Assisting
2020 - 2021
Completed comprehensive training in medical assisting, including customer service techniques and communication skills.
Cuesta College
Certified Nurse’s Assistant Certificate, Nursing
2019 - 2019
Acquired essential nursing knowledge and skills, including patient communication and service excellence.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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