Nathan Fay

Led Agile teams to shadow existing vendor teams, achieving a full transition within three months. Adapted delivery methodology to increase feature velocity by 35% and deliver change for business teams and Product Owners.

Managed the largest existing client, reviewing and improving delivery methodology to enhance quality and reduce timelines. Redefined delivery methodology for all new and existing clients, streamlining delivery teams and artifacts.

Managed the end-to-end delivery of new in-home connected devices, delivering 16% under the £25m budget. Guided the team from Waterfall to Agile methodology, implementing full automation testing and CI/CD.

Managed the roll-out of Fibre in Ireland, resolving numerous risks and issues to ensure a successful launch. Oversaw the E2E solution from BSS to OSS and Network layers, collaborating closely with various department heads.

Defined and implemented an E2E Test and Trial Strategy for the launch of Sky Mobile service. Collaborated with internal and vendor teams to ensure quality product delivery within aggressive timelines.

Defined and implemented a Test Strategy for the migration from tape-based to digital file-based archive. Utilized automation testing with Cucumber, Ruby, GitHub, and Jenkins, focusing on non-functional performance and failover testing.

Defined and implemented the Test and Trial Strategy for the migration of TUK broadband and telephony services. Ensured full E2E quality assurance and managed critical defects to achieve migration goals with minimal churn.

Defined and implemented a test strategy for the successful migration of AOL and Tiscali customers to TalkTalk's systems. Introduced multiple integrated environments and automation of regression testing to facilitate quick turnaround of business CRs.

Founded ClearView Solutions to provide IT consultancy and Business Development services for companies without a physical presence in Dubai. Partnered with a global recruitment company to offer VIP visa processing services.

Captured business and functional requirements for Siebel eCommunications implementation and produced specifications. Defined a test strategy for System Testing, SIT, and Performance testing, leading an offshore team of 8 test analysts.

Managed and developed a team of 50 outsourced Test Analysts and Leads, including environments and configuration management. Implemented the team and test strategy under extreme pressure to meet an aggressive launch date.

Built and led a team of Test Analysts to perform Systems and Systems Integration Testing for the transition to a Telco model. Collaborated with development resources within an Agile framework, ensuring on-time iteration releases with no production defects.

Managed a Systems Integration Testing (SIT) team focusing on provisioning, mediation, and wholesale/retail billing for the first 3G services in the UK. Successfully managed defects from other SIT teams and led high-profile projects including billing convergence and customer database migration.

Acted as a Business and IT Consultant for a market leader in interconnect billing systems. Responsible for the full implementation lifecycle, including pre-sales, project management, analysis, software installation, user training, and product management.

Successfully performed full system and systems integration testing of wholesale billing and payment gateway solutions. Developed test cases that were adopted as a standard across the department due to their structure and quality.

Completed a Bachelor of Science with Honours, focusing on Business and Information Technology. Gained foundational knowledge in both business principles and IT applications.