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Nathalie Mathet

@nathaliemathet

International Account Manager at Torrefazione Mokaflor SRL, managing clients across 40 countries and growing accounts through cross-selling.

Belgium

Message

What I'm looking for

I’m looking for an account management or customer relationship role, and I’m open to full-time or part-time opportunities, remote or hybrid.

At Torrefazione Mokaflor SRL, I managed clients across around 40 countries representing 65% of company turnover after the Export Manager closed agreements and set prices. I also handled inbound leads from French-speaking markets and grew existing accounts through cross-selling and upselling.

I followed orders from production through delivery and after-sales, working with the production team on schedules, shipments and export documents. I was the first point of contact for client complaints and production or delivery delays.

At Palagina, I managed and grew seven international B2B accounts across Europe, India, China and North America. Through relationship-building and cross-selling, I added around 10% revenue growth over three years.

After working in international account management, tourism and hospitality, I’ve recently moved back to Belgium. I’m looking for an account management or customer relationship role.

Experience

Work history, roles, and key accomplishments

International Account Manager

Torrefazione Mokaflor SRL

Oct 2022 - Mar 2026 (3 years 5 months)

Managed all clients across around 40 countries representing 65% of the company's turnover, handling inbound leads and growing existing accounts through cross-selling and upselling. Followed orders from production through delivery and after-sales, and resolved client complaints.

International Account Management B2B B2C Cross Selling Upselling Inbound Lead Management Aftersales ERP TeamSystem Excel PowerPoint Google Workspace Teams Zoom Slack Perplexity Claude Microsoft Copilot Canva AI

International Account Manager

Palagina

Feb 2018 - Jul 2021 (3 years 5 months)

Managed and grew a portfolio of seven international B2B accounts, adding around 10% revenue growth over three years through relationship-building and cross-selling. Prepared commercial offers, coordinated orders, and represented the company at trade fairs.

International Account Management B2B Cross Selling Relationship Building Commercial Offers Export Documentation Trade Shows

Station Manager

Avis Budget Group EMEA

May 2015 - Aug 2016 (1 year 3 months)

Led a team of 6 to 20 people, building work schedules and running day-to-day operations. Coached staff on upselling and customer satisfaction, consistently exceeding targets and improving NPS scores.

Team Leadership Operations Management Upselling Customer Satisfaction NPS Coaching Scheduling

Project Leader

BLD Europe / Dentsu

Oct 1996 - Mar 2001 (4 years 5 months)

Adapted below-the-line marketing campaigns across EMEA for Autodesk, Panasonic, Compaq and TDK, serving as main contact for subsidiaries through final artwork sign-off.

Marketing Campaigns Project Management Client Relations Artwork Approvals EMEA