At IntouchCX, I evaluated agent performance, identified quality defects in billing details, and recommended corrective and preventive actions. I also compiled and analyzed statistical data to support operational performance and customer experience.
At First Coast Repairs, I created and maintained business websites and social media profiles, published daily project content, and engaged with homeowners to generate leads. At 22 Affordable Contractors, I tracked project invoices and prepared billing for property managers.
Earlier, I researched public records and estate documents as a Probate Lead Specialist, maintained e-commerce inventory records at GearUp2Go, and assisted customers with technical issues at VXI. I also supported customers and sales at Transcom Worldwide.
