Open to opportunities

Kenneth Bruce Buladas

@kennethbrucebuladas

Customer Service Representative and Technical Support Specialist focused on efficient order processing and problem solving.

Philippines

Message

What I'm looking for

I’m looking for a role where I can take ownership of customer success through fast order processing and technical troubleshooting, while also contributing marketing/SEO and bookkeeping support to improve both customer experience and operations.

I’m a Customer Service Representative responsible for data order entry and verification, and I work with my team to keep the entire order processing function running efficiently. I review and evaluate online orders for clearance using available reporting and systems.

Previously, I worked as a Technical Support Representative/Technical Support Specialist, handling advanced product technical-support questions from customers. I assisted customers with remote installation and troubleshooting—configuring hardware, peripherals, services, settings, directories, and storage—while applying strong systems analysis and diagnostic skills.

Alongside support work, I build growth-focused marketing capabilities through Social Media Marketing, Content Creation, Lead Generation, SEO, WordPress, and Facebook Ads. I also support operations with Quickbooks Online and bookkeeping fundamentals, strengthening my organization, communication, creativity, and problem-solving approach.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Unity Communications

Aug 2020 - Present (6 years)

Responsible for data order entry and verification of orders. Worked with the team to ensure the order processing function runs efficiently and reviewed online orders for clearance using available reporting and systems.

Order Processing Order Review Reporting Systems Order Entry Order Verification

Technical Support Representative

Telstra Platinum

Aug 2015 - Aug 2020 (5 years)

Answered and resolved advanced product technical-support questions. Assisted customers with remote installation and troubleshooting of computer hardware, peripherals, services, and system settings.

Technical Support Peripheral Support

Education

Degrees, certifications, and relevant coursework

STI College

Diploma in Information, Information

2005 - 2008

Diploma in Information with training focused on systems analysis, diagnostics, and troubleshooting, including conflict resolution. Built strong organizational and problem-solving skills.