Natasha Washington

At AT&T, I handle high-volume inbound calls and chat interactions involving billing, account support, technical issues, and service requests. I document resolutions in CRM systems, use Avaya and internal platforms, and meet quality, response-time, and customer service standards in a remote environment.

I've also coordinated roadside assistance, patient scheduling and insurance verification, and fuel center operations. Across these roles, I bring calm communication, de-escalation, scheduling, documentation, and problem-solving to fast-paced customer-facing work.