Looking for a job

Kazeem Salami

@kazeemsalami

Message

I resolve high-volume, escalated customer issues across healthcare and telecom support channels.

United States

Message

What I'm looking for

I'm looking to apply my high-volume, multi-channel support and escalation-management experience in a remote customer care role where I can improve response times, resolve complex issues, and strengthen service processes.

I've delivered high-volume customer support across healthcare and telecom environments, most recently at Integer Telecom Services Inc., where I owned complex phone and chat escalations and handled 70–100+ daily interactions.

I use CRM documentation, de-escalation, troubleshooting, and cross-functional collaboration to improve resolution outcomes, including approximately 20% faster response times. I'm experienced in remote support, healthcare billing, HIPAA compliance, scheduling coordination, and process improvement.

Experience

Work history, roles, and key accomplishments

Senior Customer Care Representative

Integer Telecom Services Inc.

Jun 2022 - May 2025 (2 years 11 months)

Owned escalated and complex customer interactions across phone and live chat channels, applying de-escalation techniques and critical thinking to achieve top-tier satisfaction ratings. Managed 70-100+ daily interactions, improved response time by 20%, and collaborated with cross-functional teams to reduce resolution time.

Escalation Management De escalation Critical Thinking CRM Ticketing Systems Troubleshooting Process Improvement Quality Assurance Remote Work HIPAA compliance Documentation

Customer Service & Scheduling Coordinator

NexaCloud Limited

Oct 2020 - May 2022 (1 year 7 months)

Coordinated appointment scheduling across a high-volume client base, resolving scheduling conflicts and improving operational efficiency. Served as primary point of contact for customer inquiries via phone and email, and contributed to workflow improvements and customer retention.

Scheduling Customer Service CRM Documentation Process Improvement Administrative Support

Customer Care Representative

Startech Networks Inc.

Jan 2018 - Feb 2020 (2 years 1 month)

Delivered multi-channel customer support in a high-volume call center environment, handling a broad range of inquiries. Resolved escalated issues, collaborated to reduce average handling time, and maintained detailed CRM documentation.

Call Center Problem Solving CRM Documentation De escalation Active Listening Process Improvement