Natasha Rowe
@natasharowe
Remote customer experience and operations professional with 10+ years driving CRM workflows.
What I'm looking for
I’m a remote customer experience and operations professional with 10+ years supporting high-volume customer interactions and administrative workflows. In my current Guest Experience Center Agent role at Sonic Automotive, I manage inbound inquiries, internet leads, and live chat, coordinating appointment scheduling and customer follow-up while keeping accurate CRM documentation in Elead.
Across my background, I’ve owned CRM and SaaS-driven processes, maintained documentation and reporting, and collaborated across teams to streamline operations. I also bring HR administration and payroll support experience from TS Woodworks and RAD Design, plus leadership and production coordination experience as a Production Lead and Store Manager—where I trained teams, prioritized workflows, and kept operational communication running smoothly.
Experience
Work history, roles, and key accomplishments
Managed high-volume inbound customer inquiries, internet leads, and live chat communications in a fully remote environment. Coordinated appointment scheduling and maintained accurate CRM documentation in Elead while tracking lead and pipeline activity.
HR Administrator
TS Woodworks and RAD Design
Oct 2020 - Feb 2024 (3 years 4 months)
Maintained employee databases and onboarding documentation, and supported HR administrative operations. Produced HR metrics reports and assisted with payroll support, compliance documentation, and updates to internal policies.
Production Lead
Mercury Print Productions
Dec 2017 - Oct 2020 (2 years 10 months)
Oversaw production scheduling and workflow prioritization across multiple simultaneous projects. Supervised staff training and performance, maintained operational documentation, and coordinated communication between departments.
Remote Dispatch Specialist
B&G Marketing Services
Feb 2018 - Jul 2020 (2 years 5 months)
Handled urgent inbound requests and coordinated dispatch logistics via phone and computer-based systems. Prioritized workflows, maintained detailed operational records, and coordinated routing communications across teams and locations.
Store Manager
Dunkin Donuts
Feb 2012 - Jun 2018 (6 years 4 months)
Managed daily store operations, including employee scheduling, inventory oversight, and customer service standards. Led staff training and performance management while balancing operational efficiency with consistent customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Churchville-Chili Senior High School
High School Diploma, High School
Earned a High School Diploma from Churchville-Chili Senior High School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
Interested in hiring Natasha?
You can contact Natasha and 90k+ other talented remote workers on Himalayas.
Message NatashaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
