Tanae Williams

I've led high-volume customer-facing operations at Crocs and Bowlero Corporate, maintaining service standards, operational accuracy, and compliance while resolving customer concerns.

At Crocs, I monitored sales targets, conversion rates, and average transaction value to identify trends and improve team performance. I also trained, scheduled, supervised, and coached associates to maintain coverage during busy periods.

As an Operations Manager at Bowlero Corporate, I managed cross-functional teams, staffing, scheduling, operational metrics, sales reporting, and customer escalations across multiple departments. I coordinated solutions for equipment and facility issues to minimize disruptions to customer service.

My background also includes leading sales teams during professional sporting events and supporting public relations and project initiatives. I bring a calm, solutions-focused approach to fast-paced environments where strong service and team accountability matter.