Open to opportunities

Elizabeth Johnston

@elizabethjohnston1

Customer Experience Specialist focused on exceptional support, operational efficiency, and resolving complex issues in fast-paced environments.

United States

Message

What I'm looking for

I’m looking for a customer experience role where I can deliver exceptional support in fast-paced environments, use data-driven decisions to improve processes, and handle complex issues, reservations, and daily operations with clear communication and compliance.

I’m a Customer Experience Specialist and customer service professional with years of experience leading front-line operations and support in fast-paced environments. In my current role, I deliver exceptional support while managing scheduling, reporting, payroll support, inventory tracking, POS systems, and accurate cash reconciliation.

I also strengthen outcomes through data-driven decision-making—reviewing performance data and key metrics to identify trends and implement process improvements that increase sales results and overall operational efficiency. Previously, I led retail and front-office customer experience work, including training employees, coordinating reservations and group bookings, managing orders and inquiries by phone and email, and maintaining strong customer relationships while using tools like QuickBooks, Slack, Opera, Confluence, and Microsoft Excel.

Experience

Work history, roles, and key accomplishments

Current

Store Manager

Current

Torrid

Mar 2025 - Present (1 year 2 months)

Managed administrative and operational workflows including scheduling, reporting, payroll support, inventory tracking, POS systems, and cash reconciliation. Analyzed performance metrics and implemented process improvements to support customer satisfaction, sales, and operational efficiency.

POS systems Scheduling Inventory Management Payroll Support Performance Metrics Customer Service Process Improvement Reporting

Retail Operations & Team Manager

ATX Promotions

Jun 2023 - Feb 2025 (1 year 8 months)

Provided high-quality customer support via phone and email, managing orders, records, and inquiries with accuracy and professionalism. Trained new employees and supported team success by coordinating inventory, payments, and day-to-day workflows.

Customer Support Order Management Customer Relationship Management Training Troubleshooting Records Management Team Leadership Communication

Event Coordinator & Store Manager

Buff City Soap

Feb 2022 - May 2023 (1 year 3 months)

Delivered exceptional customer support by assessing needs, resolving inquiries, and maintaining strong client relationships. Led and trained team members while coordinating workflows and managing administrative tasks such as data entry, reporting, and scheduling.

Customer Service Workflow Management Data Entry Reporting Scheduling Administrative Operations

Customer Experience Lead

IHG Properties

Jan 2021 - Feb 2022 (1 year 1 month)

Managed reservations and logistics for large group bookings, ensuring accurate room inventory, seamless check-ins, and strong guest experiences. Oversaw front-of-office operations, collaborated with team members to optimize workflows, and tracked metrics to support sales initiatives.

Reservations Management Workflow Optimization Metrics Communication Microsoft Excel

Education

Degrees, certifications, and relevant coursework

CedarPark High School

High School Diploma, High School

2022 - 2023

Activities and societies: Participated in FFA and FCCLA.

Earned a High School Diploma while completing coursework in Floral & Fashion Design, Interior Design, Robotics, and Accounting. Participated in FFA and FCCLA and developed creativity, problem-solving, and organizational skills.