natasha rose
@natasharose
I resolve customer issues and grow retention through high-volume support and sales.
IndiaWhat I'm looking for
At Accenture, I handle customer support and sales, achieving 120% of sales targets, improving satisfaction ratings by 30%, and building long-term client relationships that increased repeat business by 20%.
Previously at Concentrix in the insurance domain, I resolved 95% of inquiries on first contact, reduced response time by 20% through ticket management, and created FAQs that cut repetitive inquiries by 30%. My hospitality and BPO experience helps me bring empathy, clear communication, problem-solving, and consistency to fast-paced customer interactions.
Experience
Work history, roles, and key accomplishments
Achieved 120% of sales targets through effective customer engagement. Resolved customer inquiries, boosting satisfaction ratings by 30%.
Resolved 95% of customer inquiries on first contact, enhancing satisfaction. Developed FAQs that decreased repetitive inquiries by 30% in three months.
Education
Degrees, certifications, and relevant coursework
SSIHM
Bachelor of Hotel Management, Hotel Management
2022 - 2025
Grade: 3.8/4.0
Activities and societies: Led a team in bartending; Interned at a five-star hotel, enhancing guest service and operational skills.
Graduated with honors, achieving a GPA of 3.8/4.0. Completed a capstone project on sustainable hospitality practices.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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