Jerry Francis
@jerryfrancis
I resolve complex enterprise customer issues and improve support operations at Accenture.
IndiaWhat I'm looking for
At Accenture, I manage end-to-end enterprise customer support across phone, email, and ticketing systems, sustaining 98%+ CSAT while reducing average handling time by 18% through workflow and escalation improvements.
I've led guest operations at Park Hyatt, Langham Huntington, Grand Hyatt, and Rebel Foods, improving team efficiency, service quality, and operational flow. I bring bilingual English and Spanish communication, quality assurance leadership, SOP training, and an Executive MBA in Business Management and Leadership.
Experience
Work history, roles, and key accomplishments
Manage end-to-end customer support operations, resolving complex enterprise queries and maintaining a 98%+ CSAT rating. Streamlined escalation paths and reduced average handling time by 18%.
Education
Degrees, certifications, and relevant coursework
Alliant International University
Executive Master of Business Administration, Business Management and Leadership
Grade: 3.8
Pursued an Executive MBA with a focus on Business Management and Leadership, achieving a GPA of 3.8.
Institute of Hotel Management, Catering Technology & Applied Nutrition
Bachelor of Science, Hospitality and Hotel Administration
Grade: 3.6
Earned a Bachelor of Science in Hospitality and Hotel Administration with a GPA of 3.6.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Jerry?
You can contact Jerry and 90k+ other talented remote workers on Himalayas.
Message JerryGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
