I've supported customers and business clients across Scaler Academy, Teleperformance, JP Morgan Chase, and Concentrix, helping resolve issues while building stronger relationships and better experiences.
At Scaler Academy, I managed 120+ prospective learner leads each month through CRM platforms, conducted consultative counselling sessions, and recommended suitable programs. I achieved enrolment conversion targets through consistent follow-ups and relationship building.
In technical support roles at Teleperformance, I guided business clients on platform features and marketing best practices, while also troubleshooting device, network, billing, activation, and account issues for wireless customers.
I've also handled high-volume banking and credit-card inquiries, escalations, and compliance-focused service at JP Morgan Chase through Concentrix. I bring customer success, retention, CRM, and issue-resolution experience across telecommunications, banking, edtech, and client advisory environments.
