Open to opportunities

Natalie Badillo

@nataliebadillo

Message

Dedicated bilingual customer service representative with strong interpersonal skills.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and development.

As a highly-motivated bilingual customer service representative, I thrive on taking on new challenges and delivering exceptional service. With extensive experience in the industry, I have developed a strong work ethic and adaptability that allows me to excel in fast-paced environments. My ability to communicate effectively in both English and Spanish has enabled me to build rapport with clients and ensure their satisfaction.

Currently, I work at Optio Solutions, LLC, where I process orders accurately and respond to customer inquiries with a focus on compliance and quality service. My previous roles, including positions at TTEC Services Corporation and as a substitute teacher, have honed my skills in teamwork, problem-solving, and time management. I am passionate about cultivating partnerships and contributing to the success of my organization.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Customer Service Representative

Current

Senture

Apr 2023 - Present (2 years 2 months)

Processed orders accurately and promptly, ensuring timely delivery of goods and services. Responded to customer inquiries in both English and Spanish, providing accurate information about products and services. Ensured compliance with applicable laws and regulations related to customer service duties, while effectively communicating with other departments.

Bilingualism Customer Service Order Processing Product Knowledge Communication Compliance Customer Satisfaction Problem Solving

Current

Substitute Teacher

Current

MISSION CISD

Oct 2018 - Present (6 years 8 months)

Followed established procedures and achieved lesson goals, adhering strictly to the curriculum and lesson plans assigned by the regular teacher. Ensured the classroom and work areas were kept clean and orderly. Demonstrated strong organizational skills in managing daily classroom activities.

Classroom Management Lesson planning Curriculum Adherence Organizational Skills Time Management

Bilingual Customer Representative

TTEC Services Corporation- Bank of America

Dec 2020 - Apr 2023 (2 years 4 months)

Provided comprehensive bilingual customer support for Bank of America clients, addressing inquiries and resolving issues efficiently. Utilized strong communication skills to assist customers in both English and Spanish. Maintained high levels of customer satisfaction through professional and empathetic interactions.

Bilingualism Customer Service Communication Problem Solving Data Entry

Quality Assurance

TTEC Services Corporation- Bank of America

Oct 2022 - Jan 2023 (3 months)

Conducted thorough quality assurance reviews for FEMA-related operations, ensuring adherence to established guidelines and standards. Identified and reported discrepancies, contributing to process improvements and data accuracy. Applied analytical skills to evaluate performance and maintain high service quality.

Quality Control Compliance Analytical Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

The University of Texas Rio Grande Valley

Bachelor of Interdisciplinary Studies Education, Interdisciplinary Studies Education

Grade: 3.5

Studied a broad range of subjects across different disciplines, focusing on their application within educational contexts. Gained comprehensive knowledge in various academic areas relevant to teaching and learning.