Open to opportunities

Erica estrada

@ericaestrada

Message

Enthusiastic Business Office Administration student with customer service expertise.

United States

Message

What I'm looking for

I seek a role in a dynamic company that values growth and teamwork.

I am an enthusiastic Business Office Administration student with over 8 years of experience in customer service. My journey began as a receptionist, where I honed my skills in communication and collaboration, and I have since worked in various roles that have strengthened my ability to handle customer inquiries and manage data efficiently.

Most recently, I served as an Operator at Costco, where I was responsible for working on the assembly line, handling merchandise, and providing exceptional customer service. My bilingual abilities in English and Spanish have allowed me to effectively communicate with a diverse clientele, ensuring that all customers feel valued and understood.

As I approach the completion of my degree in Business Office Administration, I am eager to apply my skills in a progressive company that values teamwork and innovation. I am committed to bringing my attention to detail, organizational skills, and a strong work ethic to contribute positively to my future workplace.

Experience

Work history, roles, and key accomplishments

Operator

Costco Company

Jan 2021 - Dec 2023 (2 years 11 months)

Worked on the assembly line in the Costco warehouse, handling various merchandise including food and cosmetic products. Provided customer service in a fast-paced retail environment.

Merchandise Handling Customer Service Inventory Management

Receptionist

EYE Center Optometric

Jan 2008 - Dec 2009 (1 year 11 months)

Managed the reception area, greeted customers, and provided translation services for Spanish-speaking patients. Handled phone calls and verified patient eligibility with medical insurance.

Customer Service Data Entry

Data Entry Clerk

International Imaging

Jan 2006 - Dec 2007 (1 year 11 months)

Responsible for inputting information into the system for medical insurance companies, including State and Blue Cross. Provided translation services for Spanish-speaking patients.

Data Entry Translation

HR Assistant Clerk

Goodwill Industries of El Paso, TX

Jan 2003 - Dec 2005 (2 years 11 months)

Assisted the Human Resources manager with employee files and data entry into the system. Supported employee orientation and safety meetings.

Employee Support Data Entry Safety Meetings

Receptionist & Importation and Exportations Clerk

El Paso Heat Transfer, Inc.

Jan 2000 - Dec 2002 (2 years 11 months)

Managed all receptionist duties, including answering phones and providing customer service. Handled importation and exportation documents for merchandise crossing international borders.

Receptionist Duties Documentation Customer Service Import Export Documentation Data Entry

Education

Degrees, certifications, and relevant coursework

UEI College

Certificate, Business Office Administration

Currently pursuing a Business Office Administration program, focusing on accounting principles, MS Excel fundamentals, and business applications. The curriculum includes office administration, customer service, ethical business practices, and communications.