Brenda Rayon

I am a dedicated bilingual customer service professional with over 20 years of experience in delivering exceptional support in fast-paced environments. My proven track record in resolving customer issues and managing administrative duties has allowed me to provide personalized service in both English and Spanish. I am known for my professionalism, empathy, and a strong commitment to improving client satisfaction and loyalty.

In my current role as a Customer Solutions & Division Manager at Primerica, I deliver tailored financial solutions and product support to a diverse customer base. I take pride in providing one-on-one guidance on life insurance, retirement savings, and legal services, ensuring clear communication and satisfaction for my clients. Additionally, I train new team members and serve as a point of contact for complex customer needs, acting as a bilingual liaison during meetings and product demonstrations.

My previous experiences include supporting students and families at Spring Branch ISD, where I maintained confidentiality while handling sensitive records and translated for non-English-speaking parents. I have also worked as a Customer Service Representative at I Drive Safely, assisting thousands of customers with course enrollment and troubleshooting. My diverse background has equipped me with the skills to excel in various customer service roles.