Open to opportunities

Natalia Mzhavia-Dumbadze

@nataliamzhaviadumbad

Message

Pharmacy expert with 10+ years in compliance, Scrum Master, and multilingual project leader.

Georgia

Message

What I'm looking for

I am seeking a dynamic role to apply my expertise in Agile project management and pharmaceutical compliance. Passionate about fostering collaboration and optimizing processes, I aim to contribute to impactful projects in a supportive environment. I value opportunities that promote growth, continuous learning, and making a meaningful difference through my skills and experience.

I am an experienced professional with over a decade of expertise in Drugs Manufacturing Technology, International Pharmaceutical Regulations, Compliance, and Medical Translations. I hold both Bachelor’s and Master’s degrees in Pharmacy from Tbilisi State Medical University, specializing in pharmaceutical manufacturing and regulatory standards.

My career spans various roles, including Pharmacist, Registration Specialist, and Operations Expert, with a strong focus on compliance, documentation, and efficient project coordination. As a certified Scrum Master, I have successfully led cross-functional teams, optimized processes, and ensured the seamless delivery of projects in both the pharmaceutical and hospitality industries.

I am proficient in leveraging CRM, ERP systems, and advanced tools to streamline operations, manage complex inquiries, and maintain accurate data records. My multilingual fluency in English, Russian, and Georgian has been instrumental in building strong communication channels and driving collaboration across diverse teams.

I am passionate about fostering innovation, solving complex challenges, and continuously improving team performance. In addition to my professional achievements, I have participated in various certifications and training programs, including Agile Project Management and Pharmacovigilance, to enhance my skills and knowledge.

Experience

Work history, roles, and key accomplishments

Current

Customer Expert II

Current

Teleperformance Georgia

Dec 2024 - Present (6 months)

As a Customer Expert II, I handle inbound customer inquiries, maintain transaction data, and provide expert support to frontline agents. My role involves managing escalations and ensuring accurate record-keeping using CRM and ERP systems.

Customer Service CRM ERP Data Management Communication Problem Solving Escalation Management

Senior Customer Service Representative

Majorel Georgia LLC

Aug 2022 - Dec 2024 (2 years 4 months)

In my role as Senior CSR, I provided comprehensive support for customer inquiries, maintained accurate records, and guided frontline agents through complex issues, ensuring high-quality service delivery.

Customer Service CRM ERP Data Management Communication Problem Solving Team Leadership Escalation Management

Junior Customer Service Representative

Majorel Georgia LLC

Feb 2022 - Aug 2022 (6 months)

As a Junior CSR, I assisted in processing customer inquiries and maintained transaction data for efficient record-keeping, contributing to overall customer satisfaction.

Customer Service Data Management Communication Problem Solving CRM ERP

Pharmacist Translator

JSC ABC PHARMACIA

Nov 2011 - Aug 2022 (10 years 9 months)

In my role, I translated and adapted medical documentation for pharmaceutical registration and maintained an online pharmaceutical information database.

Documentation Management Database Management Communication

Registration Specialist/Pharmacist Translator

JSC GEPHA

Nov 2017 - Aug 2022 (4 years 9 months)

I reviewed pharmaceutical documentation for compliance, managed the pharmaceutical database, and translated medical documents for registration, ensuring adherence to regulatory standards.

Compliance Database Management Documentation Review Communication

Parallel Import Specialist

JSC ABC PHARMACIA

Feb 2016 - Jun 2016 (4 months)

Managed the parallel import of pharmaceutical products, ensuring compliance with regulatory requirements and maintaining documentation for licensing applications.

Regulatory Compliance Documentation Management Pharmaceutical Imports Stakeholder Engagement Communication

N“

Manager, Public Relations

N.G.O. “UPH”

Jan 2011 - Jul 2011 (6 months)

Developed and supported GMP standards for pharmaceutical factories, enhancing compliance and operational efficiency.

Public Relations Compliance Communication Project Management

Drug Manufacturing Specialist

Neopharmi Factory

Oct 2010 - Dec 2010 (2 months)

Managed technological phases of drug production and established communication with global partners to enhance operational processes.

Drug Manufacturing Project Management Communication Documentation Management Regulatory Compliance

Pharmacist

Georgian Pharmaceutical Company GPC

Mar 2010 - Oct 2010 (7 months)

Worked as a full-time pharmacist, providing pharmaceutical care and ensuring compliance with health regulations.

Pharmaceutical Care Compliance Customer Service Communication Medication Management

Education

Degrees, certifications, and relevant coursework

Tbilisi State Medical University

Master of Pharmacy, Pharmaceutical Manufacturing

2010 - 2012

Pursued a Master of Pharmacy (MPharm) program focusing on pharmaceutical manufacturing, enhancing skills in drug development and regulatory compliance.