I am seeking a dynamic role to apply my expertise in Agile project management and pharmaceutical compliance. Passionate about fostering collaboration and optimizing processes, I aim to contribute to impactful projects in a supportive environment. I value opportunities that promote growth, continuous learning, and making a meaningful difference through my skills and experience.
Natalia Mzhavia-Dumbadze
@nataliamzhaviadumbad
Pharmacy expert with 10+ years in compliance, Scrum Master, and multilingual project leader.
What I'm looking for
I am an experienced professional with over a decade of expertise in Drugs Manufacturing Technology, International Pharmaceutical Regulations, Compliance, and Medical Translations. I hold both Bachelor’s and Master’s degrees in Pharmacy from Tbilisi State Medical University, specializing in pharmaceutical manufacturing and regulatory standards.
My career spans various roles, including Pharmacist, Registration Specialist, and Operations Expert, with a strong focus on compliance, documentation, and efficient project coordination. As a certified Scrum Master, I have successfully led cross-functional teams, optimized processes, and ensured the seamless delivery of projects in both the pharmaceutical and hospitality industries.
I am proficient in leveraging CRM, ERP systems, and advanced tools to streamline operations, manage complex inquiries, and maintain accurate data records. My multilingual fluency in English, Russian, and Georgian has been instrumental in building strong communication channels and driving collaboration across diverse teams.
I am passionate about fostering innovation, solving complex challenges, and continuously improving team performance. In addition to my professional achievements, I have participated in various certifications and training programs, including Agile Project Management and Pharmacovigilance, to enhance my skills and knowledge.
Experience
Work history, roles, and key accomplishments
Customer Expert II
Teleperformance Georgia
Dec 2024 - Present (6 months)
As a Customer Expert II, I handle inbound customer inquiries, maintain transaction data, and provide expert support to frontline agents. My role involves managing escalations and ensuring accurate record-keeping using CRM and ERP systems.
Senior Customer Service Representative
Majorel Georgia LLC
Aug 2022 - Dec 2024 (2 years 4 months)
In my role as Senior CSR, I provided comprehensive support for customer inquiries, maintained accurate records, and guided frontline agents through complex issues, ensuring high-quality service delivery.
Junior Customer Service Representative
Majorel Georgia LLC
Feb 2022 - Aug 2022 (6 months)
As a Junior CSR, I assisted in processing customer inquiries and maintained transaction data for efficient record-keeping, contributing to overall customer satisfaction.
Pharmacist Translator
JSC ABC PHARMACIA
Nov 2011 - Aug 2022 (10 years 9 months)
In my role, I translated and adapted medical documentation for pharmaceutical registration and maintained an online pharmaceutical information database.
Registration Specialist/Pharmacist Translator
JSC GEPHA
Nov 2017 - Aug 2022 (4 years 9 months)
I reviewed pharmaceutical documentation for compliance, managed the pharmaceutical database, and translated medical documents for registration, ensuring adherence to regulatory standards.
Parallel Import Specialist
JSC ABC PHARMACIA
Feb 2016 - Jun 2016 (4 months)
Managed the parallel import of pharmaceutical products, ensuring compliance with regulatory requirements and maintaining documentation for licensing applications.
Manager, Public Relations
N.G.O. “UPH”
Jan 2011 - Jul 2011 (6 months)
Developed and supported GMP standards for pharmaceutical factories, enhancing compliance and operational efficiency.
Drug Manufacturing Specialist
Neopharmi Factory
Oct 2010 - Dec 2010 (2 months)
Managed technological phases of drug production and established communication with global partners to enhance operational processes.
Pharmacist
Georgian Pharmaceutical Company GPC
Mar 2010 - Oct 2010 (7 months)
Worked as a full-time pharmacist, providing pharmaceutical care and ensuring compliance with health regulations.
Education
Degrees, certifications, and relevant coursework
Tbilisi State Medical University
Master of Pharmacy, Pharmaceutical Manufacturing
2010 - 2012
Pursued a Master of Pharmacy (MPharm) program focusing on pharmaceutical manufacturing, enhancing skills in drug development and regulatory compliance.
Tbilisi State Medical University
Bachelor of Pharmacy, Pharmacy
2006 - 2010
Completed a Bachelor of Pharmacy (BPharm) program, gaining foundational knowledge in pharmaceutical sciences, drug formulation, and patient care.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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